Senior Delivery Manager

Senior MLS Delivery Manager – Finance & Projects

London / Manchester / Birmingham / Leeds / Edinburgh / Glasgow

Hybrid working: 3 days in the office, 2 days WFH

Competitive salary + benefits

International Law Firm | Managed Legal Services

Paralegal Manager. Legal Team Leader. Senior Paralegal. Legal Operations professional.

If you're ready to take your experience managing legal teams into a more strategic, commercially focused leadership role, this could be an opportunity worth exploring.

We're partnered with a leading international law firm seeking a Senior MLS Delivery Manager to join its expanding Centre of Excellence.

The successful candidate will oversee several legal delivery teams across Finance & Banking and Construction & Projects, while helping shape how legal services are delivered to lawyers and clients globally.

You'll be responsible for helping develop the firm's wider Managed Legal Services offering, including:

• Managing multiple legal delivery teams and ensuring consistently high service levels
• Developing scalable legal service delivery models
• Leading people development, career frameworks and succession planning
• Building relationships with senior stakeholders and lawyers
• Supporting client solutions, RFPs and pitches
• Owning utilisation, profitability, forecasting, budgets and operational KPIs
• Driving process optimisation and continuous improvement
• Leading the adoption of legal technology and AI-enabled solutions
• Using data and operational insight to improve service delivery
• Supporting strategic workforce planning and team growth
• Directly managing paralegals where required

Requirements:

• Strong experience managing paralegal or legal delivery teams
• Proven people leadership experience, including coaching, performance management and talent development
• A strong understanding of legal service delivery and operational efficiency
• Experience delivering transformation or continuous improvement projects
• Confidence working with senior stakeholders, lawyers and clients
• Commercial awareness and experience with budgets, forecasting and performance metrics
• An interest in how technology and AI can transform legal service delivery

Experience within finance, construction or projects would be particularly useful, including areas such as project finance, transaction/completion support, ancillary documentation, transaction bibles, investment funds or pensions.

If you're currently a Paralegal Manager or Team Leader and want to move into a role combining people leadership, legal operations, client delivery and transformation, apply now!