Performance Analyst

About Scrumconnect Consulting

50k-60k PA

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter .

Overview:

We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes.

You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale .

Key Responsibilities:

Performance Leadership & Strategic Measurement

Lead and embed performance analysis across complex services or delivery areas

Design and implement performance measurement frameworks, including KPIs and user-focused metrics

Ensure alignment with Government Digital Service (GDS) standards and best practices

Establish and maintain high-quality performance analytics standards

Insight Generation & Decision Support

Analyse data from multiple sources (user, service, and operational data) to generate actionable insights

Translate complex data into clear narratives, dashboards, and recommendations

Support teams in designing and iterating services with measurable outcomes

Collaboration Across Digital Teams

Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists

Provide guidance on measurement strategies and interpretation of results

Support decision-making in complex and ambiguous environments

Capability Building & Leadership

Coach and mentor analysts, ensurin...