Credit Controller

Credit Controller

The Role

Working within the Operations Department providing support to the Client Managementteams for proactive management of a portfolio of clients.

To deliver exceptional Client service, maintain internal and Client relationships and effectively identify any risks to prevent loss of income and reputation to our business.

Responsibilities

• To deliver and maintain proactive and effective collections processes, whilst delivering excellent service to the Clients.
• To ensure collection and follow up calls are made within agreed timescales.
• To ensure adequate levels of verification are maintained on the Clients Ledgers at all times.
• To record and maintain up to date debtor contact details
• To record and maintain debtor diary and collection notes on the operating system.
• To assist the data processing team by obtaining remittance advices and allocation details for expected debtor receipts.
• To identify any sales ledger queries and work closely with the Client Management teams to ensure that Clients resolve disputes quickly and are aware of any difficult recovery situations that may require legal action.
• Maintaining first class Client relationships, ensuring that excellent levels of service are delivered so that Client satisfaction levels remain high.
• To make recommendations on how the Credit Control function can be improved/enhanced.

Risk Management

• To ensure the security of funds at all times, minimising client losses and bad debts.
• To work closely with the Client Management teams in reviewing and scrutinising debt collectability and recoverability on a daily basis.
• To provide regular feedback to the Client Management teams about any debt issues that may impact upon security or client retention.

Maximise Income

• To identify and introduce new business opportunities where appropriate.

Internal Customers

• To work closely with all other Departments to ensure that the Operations department runs in an efficient and professional way at all times. Any issues or concerns should be escalated to senior management immediately.
• To provide staff training where appropriate.