Test Centre Associate - Middlesbrough

Test Centre Associate

Are you passionate about providing excellent customer service?

Would you like a role that enables you to meet and help new people every day?

Then consider the position of  Test Centre Associate  at  Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.

Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

What is the role about?

You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times. The Test Centre Associate will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

Your day-to-day responsibilities will include:

Providing a high level of customer service

Checking candidates ID documents and booking them in on the system

Ensuring the integrity and security of tests are maintained

Supervision and invigilation of tests

Explaining the test process to candidates and supporting with other queries

Reviewing tests and test centre scheduled

Performing daily test centre opening and closing procedures

Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion

Handling and reporting incidents that could impact candidate testing

Your Work Schedule

Our Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you.

Shifts could range from:

Mornings - 8.30a...