Graduate IT Support Analyst

Graduate IT Support Analyst | Hybrid | £25,500

About the Role

We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.

You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.

Responsibilities

Manage and resolve IT support tickets within SLAs

Troubleshoot hardware/software issues for hundreds of users across multiple sites

Support enterprise endpoint setup, upgrades, and rollouts

Escalate complex issues to senior engineers

Maintain accurate IT records and documentation

Collaborate and contribute to a team-focused culture

Technologies & Skills

Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)

Intune, Azure, DNS, DHCP

Enterprise endpoint support/setup

Strong problem-solving and communication skills

Previous IT support/helpdesk experience preferred

Positive, team-oriented attitude

Benefits

£24,500 salary

Hybrid working (3 days onsite / 2 remote)

Funded training & certifications

Mentoring from senior engineers

Friendly, social, and collaborative team culture

Regular team events and social activities

Clear career progression

25 days leave + bank holidays

Graduate IT Support Analyst | Hybrid | £25,500

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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