3rd Line Support Engineer
United Kingdom
3rd Line Support Engineer - Cheshire - £40K
My Client, an MSP based in Cheshire are looking for a 3rd Line Support Engineer to join their technical team.
Main duties
Assisting and backing up the team.
Skillfully identifying software and hardware issues and resolving most client concerns through remote networking and on-site visits.
Ensuring top-notch customer service by promptly addressing client issues, maintaining communication, and updating clients on progress.
Offering first and second-tier support for hardware, software, audio-visual, and telephone equipment.
Being flexible to undertake additional tasks as needed
Pursuing and obtaining Microsoft Certifications for IT Professionals
Conducting IT audits for new clients and presenting reports, including meetings to discuss findings and recommendations.
Benefits
Company van including a fuel card for business use
Workplace Pension
Free Parking
28 Days Annual Leave
Personal attributes
Open to learning and adaptable
Demonstrating strong initiative
Excelling in communication
Maintaining excellent attendance
Collaborating effectively within a team
Experienced in various Microsoft Operating Systems
Proficient in Microsoft Office applications
Understanding WAN & LAN networking principles, such as TCP/IP, DHCP, and DNS
Microsoft certification is advantageous
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