Customer Engagement Manager
Devon, England, United Kingdom
Customer Engagement Manager
Location: Remote (only within the UK)
Salary: up to £55k
Job Purpose:
As Customer Engagement Manager you will be supporting our new revenue growth by building relationships with prospects, qualifying and matching customer requirements to our solutions and progressing deals through the sales funnel. Your mission is to get our prospects excited about the solutions the company has to offer!
Responsibilities:
Networking and proactive outreach to our prospective customers to introduce the company
Building relationships with prospects, qualifying and matching customer requirements to potential solutions
Managing the progression of prospects through the pipeline, guiding and educating them through their decision-making process
Working with prospects and our sales leader to shape the solution and support the buying process
Working with the Customer Success team to ensure an effective handover and onboarding experience for new customers
Required experience:
Account Management, Customer Success or Sales roles working with B2B Enterprise customers
Experience or understanding of the HR/Talent/Compensation space
Managing and progressing a pipeline of opportunities and building relationships with prospects and customers
Qualifying opportunities and matching customer requirements to potential solutions
Customer relationship management (CRM) software and analytics tools
You will also have:
Motivation to deliver pipeline and achieve revenue targets
Have excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
Be highly organised and responsive with the ability to manage multiple projects and priorities simultaneously
Have a natural curiosity to delve deep into the customer needs, to learn about company’s technology and the market we’re in.
To be successful working with us you will be “Start-up ready”. You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.
And finally, you will really resonate with our values:
Customer Focus: we are obsessive about delivering value and reducing complexity for customers
Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions
Openness & Honesty: we are open, honest, and straight-talking with each other and our customers
Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong