D365CE & Power Platform Support

Microsoft Dynamics 365 CE Support ConsultantUp to £40,000 | Fully Remote | UKI’m working with a growing Microsoft Dynamics partner looking to add an experienced Microsoft Dynamics 365 Customer Engagement Support Consultant to its Customer Services team.This is a great opportunity for someone with strong D365 CE and Power Platform experience who enjoys solving problems, supporting customers and managing cases through to resolution.The role will include:Responding to customer support queries across Dynamics 365 CE and Power PlatformInvestigating and resolving support cases through to completionManaging cases in line with agreed SLAsKeeping customers updated throughout the support processWorking closely with internal Professional Services teams and third-party software providersSupporting customers across a growing global client baseProviding KPI reporting to the Customer Services ManagerWhat we’re looking for:Previous Microsoft Dynamics 365 Customer Engagement experienceExperience across the Microsoft Power Platform, including Power Apps, Power Automate, Power BI, Power Pages and/or Copilot StudioPrevious experience in a support or consultative roleStrong customer-facing and communication skillsGood understanding of the Microsoft 365 stackExcellent troubleshooting and investigation skillsAbility to manage workloads effectively against SLAsPrevious training experience would be beneficialExperience within the travel and leisure industry would be advantageous, but is not essential.Package & benefits:Salary up to £40,000Fully remote working25 days' holiday + bank holidaysPrivate healthcareLife assuranceEmployer pension scheme2 fully paid volunteering days per yearEquipment provided for your home-working set-upSome international travel may occasionally be required for training, events and company meetings.If you’re currently working within Dynamics 365 CE / CRM support and would like to hear more, please send me a message or apply directly.