Claims Handler Subsidence
United Kingdom
Due to internal promotions, a renowned National Loss Adjusting Organisation are now seeking an experienced Claims Handler to join their specialist Subsidence Team where you will proactively manage and be responsible for your own caseload of subsidence claims.
Continuous training and development is actively encouraged and fully supported.
Key responsibilities:
Proactively Manage Subsidence claims through to completion
Regularly update Clients, Policyholders and their agents
Assist the field team in completing, reports, tasks and answering calls where necessary
Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
Managing identified and reported problems within set timescales to ensure adherence to group processes
Maintain a high level of personal competence
Actively promote the principle of Treating Customer Fairly
Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
Undertake any other tasks that are reasonably assigned to you from time to time
About You:
Knowledge and understanding of Subsidence in relation to insurance claims
Experience of managing technical building claims
Have an understanding of Claims Handling
Excellent telephone skills
Experience and understanding of Customer Service
Excellent computer literacy
Articulation and good communication skills
Flexibility and adaptability
The ability to organise own workload
The ability to work in a fast paced and changing environment
Salary & Benefits:
Remote working
up to £28k per annum
25 days holiday
excellent benefits package
Monday to Friday