Technical Services Manager

Hours: 8.a.m to 4.p.m, Monday to Friday. Must be flexible in hours and days of work to meet the demands of the business

Salary: up to £45,000 per year

About Us

Haywood and Padgett are a leading food manufacturer located in Barnsley, South Yorkshire. We are an established, family-run business specialising in the production of scones and other baked goods. Due to an ever-increasing demand for our delicious product ranges, we require a technical services manager.

The Role

Our technical department plays a crucial role in maintaining and monitoring compliance, hygiene, quality, retail and product specifications, auditing, and much more.

We are specifically looking for someone with very strong experience and extensive exposure to retailer codes of practice, product authenticity requirements, and compliance within food manufacturing. This is essential for success in this role.

The technical services manager will have the overall responsibility for all technical services relating to new production development, liaising with customers, suppliers, and internal teams to ensure a smooth transition.

The technical service manager will work predominantly, and very closely with the technical manager, new product development manager, commercial and production teams, as well as liaising with team colleagues and other essential departments.

Key Responsibilities

Customers

* Preparing and attending customer meetings, providing technical support for new product submissions

* Interpreting customer codes of practice, ensuring that all new products comply with all legal, safety, authenticity, quality, and customer requirements

* Supporting the customer, supplying information to ensure their supplier checks, questionnaires and audits can be completed

* For all new products, supplying the retailer with the full product specification, such as ingredient lists, nutritional, storage requirements, allergens, etc

* Creating detailed Quality Assurance Standards (QAS) documentation, listing relevant product characteristics and organoleptic properties, such as colour, aroma, taste and texture. Ensuring the customer has a full understanding of how to conduct and undertake a quality check of our products

* Updating and reviewing retailer product specifications as and when required

* Raising derogations and concessions

* Responding to customer enquiries responsively, in a timely manner

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