Principal Full Stack Engineer - Managed Service

We’re an award‑winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient, user‑friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery—we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We’re passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn—using our expertise to help others grow and empowering organisations to succeed in the long term.

Here at Burendo we are seeking an experienced Principal Full Stack Engineer with a proven ability to lead L2/L3 support teams across a diverse range of applications and ecosystems. You will ideally have experience in managed service operations, along with proficiency in multiple programming languages and cloud platforms. In this role, you will act as the technical authority for the team, driving best practices and ensuring high‑quality service delivery, while also providing leadership, mentoring team members, and building effective relationships with stakeholders across the business.

Act as the highest technical escalation point within a managed service function

Set and maintain engineering standards across teams within the service

Lead the management and resolution of complex L2/L3 incidents

Lead root cause analysis and post‑incident investigations for major incidents

Own service onboarding from a technical readiness perspective

Participate in an on‑call rota, including out‑of‑hours incident response

Mentor and support the development of engineers at all experience levels

Work with service delivery colleagues to manage client relationships

Must-Have Skills & Experience

Knowledge of at least one of the following: Java, Python, Node.js, or C#

Hands‑on cloud architecture experience with either AWS or Azure

Experience with infrastructure‑as‑code tools such as Terraform

Understanding of ITIL practices

Recent experience leading engineering teams

Nice-to-Have Skills & Experience

Knowledge of highly available architectures

Experience with Postgres or other relational database systems

Exposure to front‑end technologies such as React.js

Experience working in public sector or regulated data environments

25 days Annual Leave (plus bank holidays)

An additional day of paid leave for celebrations

1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)

Monthly Wellness Allowance

Annual Learning and Development Allowance

Paid time off for Life Events

Matched Employer Contributed Pension (5%)

Life assurance based on 4 x your salary

Access to an Employee Assistance Programme

Enhanced Family Leave

Enhanced company sick pay

A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)

Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

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