Client Manager

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Inner Circle and Cloud Services partner, specialising in end-to-end transformation. We build services that are user centred and accessible, designed by our brilliant agile teams, capable of harnessing the power of the latest technologies. Our capabilities include Microsoft Dynamics 365, Power Platform and Azure, Application Modernisation, Modern Data Platform, Performance & Analytics, Fraud and Error, Grants, User Centred Design, Accessibility and Agile DevOps.

Be part of our Hitachi family

We place value on collaboration, open communication, and transparency. We emphasise the importance of team spirit, cohesion, and appreciation – And through our talented people, innovative culture, and technical and business expertise, we deliver game changing outcomes every day. Our learning culture and flat hierarchy are our recipes for success. But don´t take our word for it – Have a look at what our employees are saying: Hitachi Solutions: Recruiting the best talent and offering outstanding career opportunities (hitachi-solutions.co.uk)

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk

What to expect, your benefits

Hitachi Solutions offers competitive compensation packages (incl. bonuses), pension and benefits plans. Work/Life balance is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer’s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow and develop your career at Hitachi.

Job Description

We are looking for ambitious, collaborative, and commercially aware individuals with an understanding of supporting digital, data, and technology transformation within Central Government or wider Public Sector.

This role is ideal for someone who wants to develop into a trusted advisor and grow towards Account Director or Client Director responsibilities over time.

What does this role involve:

• Build and maintain positive working relationships with stakeholders within Central Government organisations, supporting day‑to‑day engagement and coordination.
• Support clients and internal teams in digital transformation initiatives, including cloud migration, target operating models, digital by design, data‑driven services, AI and innovation.
• Help customers understand the benefits of transformation and support them through early stages of complex technology decision‑making, escalating to senior leads where appropriate.
• Support consultative conversations: gathering information, understanding client challenges, identifying needs, and helping frame potential solution areas.
• Assist in shaping new business opportunities by researching context, preparing materials, and working closely with senior Client Directors to qualify and progress demand.
• Support senior Client Directors in preparing for customer meetings, QBRs, workshops, and presentations by gathering inputs, creating drafts, and capturing actions.
• Support the customer journey across the account lifecycle by coordinating activities, tracking actions, and helping progress opportunities through to delivery handover (rather than owning end‑to‑end delivery).
• Contribute to account activity by helping maintain plans, preparing summaries, and supporting teams in aligning on goals, priorities, and roadmaps — without owning account strategy.
• Participate in customer engagements and stakeholder discussions, supporting senior colleagues and contributing to meetings without leading full engagements independently.
• Stay informed about evolving digital and technology trends and identify opportunities to improve the delivery of public services in the UK, sharing insights with the team where relevant.
• Demonstrate a strong desire to collaborate, learn, and continuously develop your understanding of public sector needs and digital transformation.
• Communicate clearly and professionally, adapting your style to different audiences and contributing to compelling documentation, presentations, and discussions.

Qualifications

What do you need to succeed in this role:

• Experience working or supporting with Central Government, Public Sector or other highly regulated organisations, ideally within digital, data, or technology transformation programmes.
• Experience in a client‑facing, consulting, strategy, delivery, or business development support role, ideally within technology or public sector digital transformation.
• Experience supporting pre‑sales activities and working collaboratively with delivery and consulting teams to prepare materials, gather inputs, and coordinate next steps.
• Demonstrated ability to take a consultative approach to problem‑solving, asking good questions, understanding client needs, and supporting the development of solution options.
• Strong communication and stakeholder management skills, with the ability to engage confidently with a range of internal and external stakeholders.
• Good organisational and analytical skills, able to track actions, maintain CRM entries, and support the progression of opportunities.
• An ambitious attitude and a desire to learn and grow within a high‑pressured, but highly supportive environment.

Desirable (Nice to Have)

• Exposure to the Microsoft partner ecosystem, with an understanding of how Microsoft and partners collaborate to support public sector transformation.
• Existing relationships with Microsoft (e.g., PDMs, Account Managers, Public Sector units) or the ability to build them quickly.
• Experience working for a Microsoft Partner focused on the public sector.
• Understanding of UK Government digital standards, such as: Government Service Standard, Technology Code of Practice, NCSC principles
• Experience supporting public sector bids or frameworks (coordination‑level experience is sufficient).
• High‑level understanding of modern cloud and data technologies, with the ability to explain basic concepts to non‑technical audiences.

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates (“Hitachi”) you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at privacy-policy/

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests. All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.