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BeTechnology Group Limited
Peterborough
1st Line IT Analyst - Peterborough - GBP £23,000 (Hybrid after probation) My client is a leading Software House based in the Peterborough area and they have opened up a new role for someone who it looking to either Kick start their IT Career or continue to grow within the IT industry! They are now seeking a confident and passionate individual to jo
Job Source: BeTechnology Group LimitedRandstad Delivery
Kettering
Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our client's IT team. DRIVING LICENCE ESSENTIAL Job Title: 1st Line IT Support Apprentice Pay: £23,000 per annum 18 Month Apprenticeship with a view of a full-time permanent position upon completion Hours: Monday - Friday 09:00am - 17:30pm Location
Job Source: Randstad DeliveryBeTechnology Group Limited
Peterborough
2nd Line Engineer - Peterborough - GBP £35,000 My client is one of the UK's leading Technology Providers and is in the midst of company growth! They are seeking a competent 2nd Line Engineer to join their team. This position presents a wonderful chance to join a great company and team with plenty of growth potential. As a successful candidate, you
Job Source: BeTechnology Group LimitedVentus Group Ltd
Peterborough
Join our clients dynamic and innovative team as a 2nd Line Analyst! They are a leading provider of IT solutions, committed to delivering exceptional service to our clients. If you're passionate about technology and thrive in a fast-paced environment, we want to hear from you. Position Overview: As a 2nd Line Analyst, you will play a crucial role
Job Source: Ventus Group LtdMHA
Peterborough
IT Support Analyst - On-Site. Peterborough OR Birmingham. £ Negotiable depending on experience. Must be a car driver and own your own vehicle - you will be able to claim expenses for travel between sites when required. A rare opportunity to join our IT Support team based in either our Peterborough or Birmingham offices covering Peterborough, Leices
Job Source: MHAGlobal Technology Solutions Ltd.
Peterborough, England, United Kingdom
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answ
Job Source: Global Technology Solutions Ltd.Leidos Innovations UK Limited
Huntingdon
Service Desk Analyst Clearance: High level of Security Clearance (DV) Location: On-site (Huntingdon, Cambridgeshire) UNLEASH YOUR POTENTIAL At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex
Job Source: Leidos Innovations UK LimitedIT Naturally | B Corp | MSP
Peterborough, England, United Kingdom
Join our Team At IT Naturally our team is like a family, we put people first whether that’s each other or the customer so in return we look after you. We often get asked why we are called IT Naturally, we reply ‘because IT comes naturally to us”. All our team are experts in their field, and we reflect that in our company name. We pride ourselves on
Job Source: IT Naturally | B Corp | MSPPeterborough
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy..
1st Line Service Desk Analyst jobs in Peterborough
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