Internal Account Manager

SF Partners are proud to be partnering with a market-leading organisation in the search for an Internal Account Manager to join their growing team.

Location: Leeds

Salary: £40,000 per annum plus excellent benefits including a generous company bonus

Hours: Full-time, office-based

The Opportunity

Our client is a market-leading organisation with a strong reputation for service excellence and trusted partnerships. They are committed to supporting their clients' success by providing tailored solutions and high-quality products that drive growth and performance.

As an Internal Account Manager, you will support the externally based Account Manager in managing and developing a portfolio of B2B accounts. You will focus on building strong, long-term client relationships, protecting existing business in a competitive market, identifying opportunities for growth, and delivering outstanding customer service. This is a full-time, office-based position within a fast-paced environment. While client visits may occasionally be required, the primary focus of the role will be account management and client support from the office.

Key Responsibilities

• Build and maintain strong client relationships with existing accounts, acting as a key point of contact for day-to-day enquiries
• Support the externally based Account Manager in managing and developing customer accounts
• Ensure clients are always using the most suitable product from a wide and varied product range
• Identify opportunities to upsell and cross-sell products or services to drive revenue growth within existing accounts
• Achieve monthly KPIs for sales activity
• Manage pricing and margin to ensure GP% is maintained and improved where possible
• Carry out monthly reviews of account spend and profitability
• Follow up all quotes in a timely manner
• Plan and attend sales appointments with accounts when required

About You

• Previous experience in sales account management, ideally within a fast-paced commercial environment
• Experience managing or supporting a portfolio of B2B accounts
• Strong commercial awareness with the ability to identify growth opportunities
• Excellent communication skills
• Ability to build lasting client relationships
• Customer service-focused approach with a commitment to exceeding client expectations
• Understanding of profit margins, sales data, and reporting to support informed decision-making
• Willingness to learn and develop knowledge across a large and varied product range