Lead Cloud Site Reliability Engineer

We're looking for a Site Reliability Engineer Lead to help strengthen reliability, observability and operational excellence across our Azure and Google Cloud Platform (GCP) environments. You'll lead a team of Site Reliability Engineers, helping to establish engineering standards, improve platform reliability and reduce operational complexity. Working closely with Product Owners, Engineering Leads and platform teams, you'll influence how cloud services are designed, operated and continuously improved. This role also includes leadership support for out-of-hours operational and incident management activities when required.

• Lead and develop a team of Site Reliability Engineers, creating an inclusive environment that supports learning, collaboration and continuous improvement.
• Partner with Product Owners, Engineering Leads and platform teams to balance reliability, operational resilience and feature delivery.
• Use observability data, platform metrics and service insights to identify improvement opportunities and reduce operational risk.
• Lead incident and problem management activities, promoting effective root cause analysis and continuous service improvement.
• Champion Site Reliability Engineering practices including Service Level Objectives (SLOs), Service Level Indicators (SLIs) and error budgets.
• Drive automation initiatives to reduce manual effort and improve platform reliability.
• Contribute to engineering standards, operational best practices and platform strategy across cloud environments.
• Support the ongoing evolution of resilient, scalable and secure cloud platforms.

What You’ll Bring Essential Skills and Experience

We’re interested in people who can demonstrate experience in many of the following areas:

• Designing, building or operating large-scale cloud platforms within Azure, GCP or comparable cloud environments.
• Site Reliability Engineering (SRE), Platform Engineering, Infrastructure Engineering, Cloud Engineering or Production Operations.
• Observability and monitoring practices, including metrics, logging and distributed tracing.
• Incident management, problem management and service reliability improvement.
• Service Level Objectives (SLOs), Service Level Indicators (SLIs) and error budgets.
• Automation and reducing operational toil through engineering solutions.
• Production readiness reviews, post-incident reviews and continuous improvement activities.
• Leading technical teams and supporting the development of engineers.
• Communicating technical concepts clearly to both technical and non-technical stakeholders.
• Working collaboratively across multiple teams and disciplines., Modernising at scale through cloud adoption, AI-enabled operations and advanced observability.
• Investing in engineering capability, career development and learning opportunities.
• Encouraging innovation, experimentation and continuous improvement.
• Committed to diversity, equity and inclusion.
• Delivering technology that supports millions of customers across the UK.

This is an opportunity to help shape the future of cloud reliability and operations within one of the UK’s largest financial services organisations.

Experience in one or more of the following would be beneficial

• Azure and GCP platform technologies.
• Cloud-native architectures and distributed systems.
• Infrastructure as Code (IaC) and platform automation.
• Large-scale enterprise or regulated technology environments.
• Operational resilience and availability engineering practices.

What We’re Looking For

We’re looking for someone who:

• Enjoys solving complex reliability and operational challenges.
• Takes a pragmatic, technology-agnostic approach to engineering decisions.
• Values learning, knowledge sharing and continuous improvement.
• Builds inclusive, collaborative and high-performing teams.

If your experience doesn’t align perfectly with every requirement listed, we’d still encourage you to apply. Skills and potential can be just as important as direct experience.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we’re committed to creating an inclusive recruitment process and guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and identify as having a disability, long-term health condition or neurodivergent condition through the Disability Confident Scheme.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our benefits package includes

• Up to 15% employer pension contribution
• Annual performance-related bonus
• Share plans, including free share awards
• Flexible benefits that can be tailored to your lifestyle
• 30 days' holiday plus bank holidays
• Generous family leave policies
• Wellbeing support and initiatives
• Learning and development opportunities