Operations Manager

Operations Manager - Care Homes

Location: Norwich, Norfolk

Salary: £65,000

Overview

An exciting opportunity has arisen for an experienced Operations Manager to join a large elderly care provider overseeing a portfolio of residential and nursing homes. The successful candidate will be responsible for driving operational performance, ensuring high standards of care and compliance, supporting Home Managers, and helping deliver excellent outcomes for residents and staff across the region. This role would suit an experienced multi-site manager with a strong background within elderly care and a passion for quality improvement and people leadership.

Key Responsibilities

• Oversee the day-to-day operational performance of multiple care homes.
• Support and mentor Home Managers to achieve strong compliance and quality outcomes.
• Ensure services operate in line with CQC regulations and industry standards.
• Monitor budgets, occupancy, staffing levels, and overall financial performance.
• Implement improvement plans and support homes through inspections and audits.
• Promote a positive culture focused on resident wellbeing, person-centred care, and staff development.
• Build strong relationships with residents, families, commissioners, and external professionals.
• Analyse KPI data and provide regular operational reports to senior leadership.
• Support recruitment, retention, and succession planning across services.

Requirements

• Previous experience in an Operations Manager or multi-site management role within elderly care.
• Strong understanding of CQC regulations and compliance requirements.
• Experience managing budgets and improving operational performance.
• Excellent leadership, communication, and organisational skills.
• Ability to support, motivate, and develop management teams.
• Full UK driving licence required.

Desirable

• Nurse qualified (RGN/RMN) beneficial but not essential.
• Experience overseeing both residential and nursing services.

What's on Offer

• Competitive salary package
• Supportive senior leadership team
• Ongoing training and development
• Opportunity to join a growing care organisation
• Autonomy to make a genuine impact across services

Interested?

If you're ready to launch and lead this new branch with autonomy, support, and meaningful progression, I'd love to hear from you.