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Morgan Hunt Recruitment
Birmingham
Job Title: Night Concierge Job Type: Permanent Location: Birmingham Industry: Social Care - Homelessness The organisation In this Night Concierge opportunity in Birmingham, you will join a charity helping vulnerable young people and adults gain access to temporary accommodation as a result of being homeless The role will be monitoring the site du
Job Source: Morgan Hunt RecruitmentHolland and Barrett International Limited
Nuneaton
Job Type: Permanent Location: Nuneaton/Hybrid - 2 days a week in the office Hours: 37.5 Salary: £Industry Competitive + Company benefits It's an exciting time to be at Holland & Barrett. We are investing across all areas of our business with a vision of empowering our customers to live happier, healthier lives. Our mission is to be the leading
Job Source: Holland and Barrett International LimitedMICHELIN Connected Fleet
birmingham, england, United Kingdom
Role: CX Manager Location: Midlands, (Home based) Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technolo
Job Source: MICHELIN Connected FleetTHE STUDENT ENERGY GROUP
birmingham, england, United Kingdom
Who are we? The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop there! We want to go further. We want to make a difference in the environment! We will make a stand for our precious planet; t
Job Source: THE STUDENT ENERGY GROUPOakley Recruitment
Birmingham
Oakley Recruitment is working in partnership with a global organisation based in Birmingham. An excellent opportunity to join an organisation that is expanding in 2024. This role will start on a temporary basis up to 1 year, with a possibility to become permanent. Culture and Environment Our clients culture is welcoming, friendly and supportive, wh
Job Source: Oakley RecruitmentMICHELIN Connected Fleet
Birmingham
Job DescriptionRole: CX ManagerLocation: Midlands, (Home based)Contract: PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility
Job Source: MICHELIN Connected FleetDignity Plc
Sutton Coldfield
Are you a compassionate communicator with a knack for problem-solving? Are you ready to embark on a fulfilling career where you can make a meaningful difference in people's lives? If so, we invite you to join us at Dignity Funerals as a Customer Experience Consultant! Dignity Funerals is dedicated to providing compassionate care and support to fam
Job Source: Dignity PlcBell Cornwall Recruitment
Birmingham
Customer Experience Executive Location: Birmingham City Centre Salary: £25,000 BCR/OO/11106 Bell Cornwall Recruitment are pleased to be hiring for a Customer Experience Executive. Our client is a forward thinking, reputable utilities company with university students at the heart and focus of the company. Our client is searching for a professional
Job Source: Bell Cornwall RecruitmentBirmingham
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Travel Customer Experience Concierge jobs in Birmingham
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