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Insurance Broker - High Net Worth

Edinburgh, Scotland, United Kingdom

Purpose

To provide a service to clients for personal lines insurance, which involves insurance broking, undertaking computer, telephone and administration tasks. The following responsibilities and tasks are highlighted as the key areas determined within this role. The list however is not exhaustive. The role holder will be expected to undertake additional appropriate tasks, as required from time to time, to fulfil the role as required.

Key Accountabilities

Financials & Reporting

Ensure that premiums are collected from clients in a reasonable timeframe by using diary systems and liaising with Account Executives where required.

Manage debtors. To aim to reduce debt over 90 days to minimal amounts working with team leaders and office managers to do this.

People

Work with colleagues across all departments; Commercial, PCD both Personal Line and High Net Worth (HNW) and Credit

Embrace the Group Client ethos and ensure that you are realistic about what you commit to; deliver on commitments and proactively update on progress

Work collectively to the benefits of our Clients

Offering best quotation provided by insurers

Calculating and sending out renewals

Setting up, issuing and sending out new policies

Offering more flexible cover if needed by the client

Processing mid-term alterations for clients when required

Answering clients’ queries promptly

Processes

Ensure computer records reflect accurately the agreed methodology including all client communication; telephone calls, emails

Follow all processes in conjunction with Group Ops Director and compliance for Personal Lines and HNW areas

Updating client’s records, quotations and new business enquiries

Writing letters/ using the correct and agreed templates available

Invoicing

Maintaining a diary system

Setting up new policies/clients

Ensure renewal & MTA processes are timely and efficient.

Compliance

Ensure TCF is embedded within your culture

Ensure that as an employee you follow the Group Training and Competence Policy including your own CPD record and Training Plan

Maintain an appropriate level of product knowledge

Quality of work output

Ensuring renewal details are sent to the client before the renewal date

Checking renewal documents from insurers and ensuring that the information is correct

Using the computer, diary system and letters in line with procedures

Following correct policies/procedures in order to pass compliance file audits

Corporate governance

Make sure that the Data security regime is adhered to

To retain a clear desk according to the Clear desk policy

Complaints Procedures

Complaints Flowchart

Financial Crime Policy – Included Anti Money Laundering

Financial Sanctions Procedures

Ant-Bribery & Corruption Policy – Includes Inducements

Conduct Risk Policy

Vulnerable Customers Policy

Financial Promotions & Approval Procedures

Fraud Policy

Bring Your Own Device Policy (BYOD)

Information Security Policy

GDPR Policies/Procedures

Liaison with Insurers/ Directors/Account Executives

Maintaining ongoing dialogue and relationships with insurers to ensure information is provided to TLD as appropriate

Provide support to Directors/Accounts Executives on individual/VIP cases

Passing information given by clients to insurers accurately and promptly

Ensuring the insurers use the best deal available for the client, or offer an alternative

Additional skills identified which are essential to perform this role effectively

Numeracy

Communication skills

Good working knowledge of Microsoft office products

Persuasion, influencing skills

Team working

Customer service

Time management – able to work to deadlines

Understanding and following processes and procedures

Good working knowledge of Acturis

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Insurance Broker - High Net Worth jobs in Edinburgh, Scotland, United Kingdom

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