3rd Line engineer

3rd Line IT Engineer – Hartlepool

The Role

We are looking for an experienced 3rd Line IT Engineer to join our team based in Hartlepool . This is a hands-on technical position suited to someone with strong infrastructure experience who enjoys resolving complex issues, delivering technical projects and acting as an escalation point for other engineers.

You will take ownership of advanced incidents and service requests while supporting and improving the organisation's IT infrastructure. You'll work across Microsoft technologies, networking, cloud services, virtualisation and security, as well as contributing to infrastructure upgrades and wider IT projects.

Key Responsibilities

Act as the escalation point for complex 2nd and 3rd line technical issues

Troubleshoot and resolve server, network, cloud and infrastructure problems

Administer and support Microsoft 365, Azure and Active Directory / Entra ID

Manage Windows Server environments, including Group Policy, DNS and DHCP

Support virtualised environments using VMware and/or Hyper-V

Configure and troubleshoot switches, firewalls, VPNs and wider network infrastructure

Manage user access, permissions, security policies and endpoint environments

Monitor infrastructure performance, availability, backups and security

Deliver infrastructure upgrades, migrations and improvement projects

Produce and maintain technical documentation

Mentor junior engineers and provide technical guidance to the wider IT support team

Work with third-party suppliers and technology partners where required

Skills & Experience

We're looking for someone with solid experience in a 3rd Line, Infrastructure Engineer, Systems Engineer or Senior IT Support position.

Ideally, you'll have strong knowledge of:

Windows Server 2016/2019/2022

Active Directory, Group Policy, DNS and DHCP

Microsoft 365 administration

Microsoft Azure and Entra ID

VMware and/or Hyper-V

Networking including TCP/IP, VLANs, routing, switching and VPNs

Firewalls and network security

Backup and disaster...