Junior Technical Support Analyst

Junior Technical Support Analyst – Outside IR35 Contract

Location: Canary Wharf, London (5 days onsite)

Rate: £200-250 per day (Outside IR35) - Open to perm also

Contract: 9–12 months initially

We're supporting a leading global organisation in their search for a Technical Support Analyst to join a busy enterprise technology team.

This is an excellent opportunity for someone with around 3–5 years' experience in an enterprise IT support environment who's looking to broaden their exposure within a large, fast-paced organisation.

Working as part of a collaborative technology team, you'll provide operational support across a Microsoft estate, helping to maintain a high-quality service for users while supporting asset management, incident resolution and operational processes.

Responsibilities

• Provide 1st and 2nd line technical support across Microsoft technologies
• Manage and resolve incidents, requests and service tickets using ServiceNow
• Support Microsoft 365, Teams, Windows and Active Directory environments
• Assist with hardware deployment, onboarding and asset management activities
• Support user account administration and access requests
• Work closely with UK and international colleagues to deliver excellent customer service
• Maintain accurate documentation and knowledge articles
• Contribute to continuous improvement initiatives across the support function
• Around 3–5 years' experience in an IT Support Analyst, Service Desk Analyst or Technical Support role
• Experience working within an enterprise or corporate IT environment
• Good knowledge of Microsoft technologies including Windows 10/11, Microsoft 365, Teams and Active Directory
• Experience using ServiceNow or a similar ITSM platform
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and a customer-focused approach
• Experience supporting hardware, software and user accounts
• Understanding of ITIL principles would be beneficial

What's on offer?

• £200-300 per day (Outside IR35) - Open to perm also
• Initial 9–12 month contract with strong extension potential/conversion to perm
• Exposure to a large-scale enterprise technology environment
• Opportunity to develop your technical and operational support experience
• Work alongside experienced technology professionals in a collaborative team