Service Designer

Service Designer – BristolLocation: BristolContract: 6 monthsRate: Up to circa £65 per hour, Inside IR35Service Designer OpportunityWe are currently recruiting for an experienced Service Designer to join a high-profile programme within the aerospace and defence sector.This is an excellent opportunity for a Service Designer with strong DDaT experience to work across complex, multidisciplinary environments, shaping end-to-end services and helping organisations align user needs, business objectives and technology constraints.Key ResponsibilitiesAs a Service Designer, you will:Lead service design activities across Discovery, Alpha, Beta and Live.Develop service maps, user journeys, service blueprints and end-to-end service models.Collaborate with multidisciplinary teams across engineering, product, technology and policy.Provide professional advice on service design approaches, risks and opportunities.Coordinate service design activities to meet agreed time, quality and business expectations.Facilitate workshops, co-design sessions and decision-making forums.Support the development of service design practice and mentor junior team members.Use evidence, research and insight to help shape decisions and prioritisation.Essential Skills & ExperienceWe are looking for candidates with:Proven experience delivering end-to-end service design across the DDaT lifecycle.Strong experience creating service design artefacts at multiple levels, from user journeys and blueprints through to wider service ecosystems.Excellent evidence-based design skills, including insight synthesis, problem framing and prioritisation.The ability to influence and engage stakeholders across engineering, product and policy.Experience coordinating service design delivery across multiple phases, teams and stakeholders.Strong communication skills, with the ability to simplify and communicate complex problems clearly.Experience working within multidisciplinary and agile delivery environments.Desirable ExperienceThe following would be advantageous:Exposure to operational service management, including ITIL, SLAs and support models.Experience within defence, aerospace, government or other highly regulated environments.Understanding of adjacent disciplines such as User Research, Business Analysis, Product Management and Interaction Design.Experience working within Agile or SAFe delivery environments.Professional training or accreditation in Service Design or Human-Centred Design.Experience contributing to communities of practice or developing internal service design capability.Security ClearanceDue to the nature of the work, candidates will be required to hold a high level of UK Security Clearance