2/3 Line Support Engineer

O'NEILL & BRENNAN

Infrastructure Engineer

2nd/3rd Line Infrastructure Engineer | IT Department | Full-Time

Reports to: Head of IT Operations

The Position

The Infrastructure Engineer will provide effective IT and infrastructure support across all aspects of the business, locally and throughout all regional offices. The role is responsible for managing the IT Helpdesk team, ensuring calls and tickets are logged and resolved in a timely manner, while also taking ownership of the company's Microsoft Server, Desktop, Microsoft 365, Azure cloud, networking, and endpoint management environments. The role works closely with the Developers, Azure Architects, and Network Architects to support and evolve the organisation's infrastructure, and provides exposure to a wide range of infrastructure, networking, and cloud projects.

This role reports directly to the Head of IT Operations.

Duties / Areas of Responsibility

The position will involve the following areas of responsibility:

Managing and mentoring the IT Helpdesk team, ensuring calls are answered and tickets are logged and resolved in a timely manner

Diagnosing and resolving technical issues remotely and on site

Undertaking small- to medium-sized IT and infrastructure projects as instructed by management

Providing desktop and server support

Supporting and maintaining Microsoft Server / Desktop operating systems, Microsoft 365, and Azure environments

Setting up and configuring new laptops, desktops and mobile phones (Android and iOS)

Installing and maintaining authorised software

Reporting faults and maintaining logs on servers, desktops and laptops

Completing internal user desk moves

Ensuring all logs for equipment and users are maintained

Making and logging purchases for IT equipment

Ensuring licensing for all software purchased is recorded and maintained

Active Directory, Microsoft Entra ID (Azure AD) and Microsoft 365 user maintenance, including Single Sign-On (SSO) and Conditional Access policy administration

Responsible for managing Azure Backups / Recovery Services Vault configurations

Managing disaster recovery and business continuity using Azure Site Recovery, including replication, failover, reprotect and failback of critical infrastructure

Administering Microsoft Purview for data governance and compliance, and Microsoft Defender for endpoint and identity protection

Managing endpoint devices via Microsoft Intune, including d...