Sales Account Manager

London Area, United Kingdom

KP Aviation , an international supplier and procurer of aftermarket aviation components and assets, is searching for the next key member of our team! The Sales Account Manager is responsible for establishing, managing and developing strong relationships with customers to initiate and facilitate the sale of airframe and engine parts to airlines, MROs and other aviation related companies. The primary function is to provide and improve the overall customer experience through initiating and handling sales calls, providing quotes and following up with customers. The position is responsible for obtaining pricing and delivery information from vendors and brokers, while analyzing current inventory to maximize potential. Initiative will need to be shown to increase sales and become efficient with workflow and processes, while keeping customers satisfied and engaged. Performs any other requests or duties as assigned by management.

Your role will take you to new heights, as you’ll be tasked with these essential job responsibilities:

Serve as a lead point of contact for customer account management matters.

Establish, develop and maintain long-lasting customer relationships.

Make outbound sales calls to facilitate the sale of material.

Increase customer base through outbound contact of end-users based in company-specified platforms.

Develop profitable accounts that regularly meet the owned account requirements of the company.

Provide responses to requests for quotes and conduct daily follow-ups on existing quotes.

Manage the Open Order Report on a daily basis to communicate with internal and external parties.

Assist with order processing, expediting and status updates.

Assist in diversifying, managing and expanding the company’s product offerings by identifying opportunities with customers.

Identify and assist with market research projects to better understand the business needs of customers, as well as market and industry trends.

Identify purchasing and consignment opportunities with existing customers, in addition to opportunities to sell aging inventory.

Manage/identify material for repair and communicate with repair team with repair vendor, approximate cost and any engineering/modifications to the component/material.

Assist in maintaining min/max number of serviceable units in stock by making sure that units are sent to repair once current units are sold.

Provide outstanding customer service and ensure customers remain highly satisfied.

Recognize and analyze customer purchasing patterns in order to better anticipate customer needs.

Develop potential and new business opportunities with customers and end-users outside of the company’s current customer list and grow the customer base.

Attend conferences that will aide in development of business relations with new and existing customers.

Travel and conduct onsite visits with customers to improve relationships and expand on the company’s core competencies.

Work with the Sales leadership and Product Line teams to ensure inventory is appropriately priced in regard to the current market.

Communicate with customers and representatives of internal departments.

Participate in the development of organizational and operational excellence by upholding company policies and procedures as well as demonstrating a level of professionalism and communication consistent with the expectations of the position.

Uphold a strong company image consistent with the company’s core values.

Maintain a culture of professionalism and quality.

Performs other requests and duties as assigned by management.

To succeed in this role, you’ll need to have:

Knowledge and Ability to facilitate sales involving a high degree of technical understanding

Knowledge of company policies and procedures

Knowledge of computer programs including Microsoft Office applications and general computer literacy

Strong skill in verbal and written communication

Strong skills in presenting information and effective communication

Skill in general computer literacy

Skill in problem solving and decision making/analysis

Ability to set goals and determine intermediary steps to achieve results and determined objectives

Ability to be polite, considerate, and an effective communicator in stressful situations

Ability to be flexible, self-directed, thorough, motivated, and multitask in stressful and fast-paced environment

Ability to prioritize rapidly, while utilizing problem solving skills when dealing with unforeseen circumstances

Ability to multitask in a stressful and fast-paced environment

Ability to maintain records, review documents for accuracy, organize documents, calendar and track matters

Ability to communicate effectively with customers, vendors, coworkers, management, and others

Ability to develop and leverage relationships with customers, management and co-workers in order to gain support and achieve results

Ability to research and analyze information and make recommendations to effectively determine pricing, sale conditions, and resulting information

Ability to understand company and industry regulated Certification and Traceability requirements

Ability to demonstrate professionalism and a team-driven attitude

Secondary school completion or equivalent required; some university preferred

Minimum of three years of related Sales Experience required

Experience in the aviation industry required

Experience working with commercial aircraft component sales required

We significantly value our employees and believe in compensating each with a substantial benefits and compensation package including:

Starting Salary Range based on experience and qualifications

Very Attractive Bonus Plan based on individual and company performance

Employer contribution to pension plan

Paid Time Off and Paid Holidays

KP Aviation is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability status, age, or other legally protected characteristic. Employment is based on qualifications, merit, and business need.