Customer Service

Customer Service Lead Specialist

Location: Newbury

Contract Type: Temporary Ongoing

Hours: 35.5 hours per week, Monday - Friday

Pay Rate: £14.50 per hour

Position Summary

The Lead Specialist is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring team members.

This position plays a key role in ensuring efficient and high-quality support, contributing directly to the company's success.

Key Responsibilities

Manage repair and work orders
Organise returns and collections, handle proof of delivery and pricing queries
Respond to incoming emails and phone calls professionally
Maintain communication with internal and external customers
Investigate and resolve invoice and billing disputes
Support colleagues across multiple service processes and technical areas
Mentor and assist in training junior team members

Required Qualifications & Experience

Essential:

Previous experience in customer service
Strong communication skills
Proven ability to adapt to various customer needs and challenges
Proficiency in Microsoft Excel, Outlook, and Word
Solid experience working with ERP systemsPreferred:

Additional education in a related field
Understanding of service and maintenance workflows
Knowledge of good documentation practices and retention policies
Experience resolving customer complaints

Key Competencies

Calm and composed
Strong problem-solving and decision-making abilities
Ability to prioritise and organise workload
High level of customer focus
Strong team collaborator
Self-motivated with a proactive, solution-oriented mindsetIf you're looking for an opportunity where you can make an immediate impact in a lead-level role, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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