Retail Store Manager

Join Our Team as a Shop Manager

You will be working in partnership to ensure the smooth running of the colleague shop.

You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.

About us

Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

Location: Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE

Shifts/Hours: 32 hours a week, working 4 out of 7 days on a rota basis. The hours of work are between 3am and 11.30am Monday to Sunday

Salary: £22,763 per annum

Accountabilities and responsibilities

• You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department
• You are required to effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
• Ensure standards remain high and continually look for ways to improve
• Support with any departmental tasks that are required
• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
• Continuously review waste within your department and seek solutions to reduce wastage where possible
• Assist with development plans of colleagues, by making recommendations and coaching rising stars
• Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensure that our colleagues uphold our culture and deliver an expectational member experience

Knowledge, Skills and Experience

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business
• Proven record of experience in a retail environment whilst managing a team
• Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems
• Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos
• Ability to effectively plan, organise and manage own workload
• Excellent time management/organisational skills and ability to work to strict deadlines
• Service focused mindset for both internal and external customers
• Solution focused mindset bringing solutions and opportunities

What's in it for you:

• Free membership to Company Shop for you and 10 x nominees
• 10% colleague discount card
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership and Cycle 2 Work
• Contributory pension scheme with death in service benefit