Customer Service Advisor
Banbury
£ 24000 - 25000/annum free parking and great benefits
Do you thrive in a fast paced and varied role? Have strong organisation skills and ability to build strong customer relationships? As Customer Service Advisor no two days will be the same. You'll be responsible for ensuring the services provided to customers is second to none; ensuring their orders and requirements are processed accurately and efficiently, whilst managing their expectations along the way. Want to know more?
What an average day in this role looks like for you as, Customer Service Advisor:
Order processing which will include, inputting data and liaising with other departments in the business to ensure deadlines are met
Customer service will include; general enquiries regarding stock, technical queries, deliveries, invoicing and direct orders
Liaising with Sales Managers or Field Reps in specific areas daily, to ensure the smooth running of their accounts and administration
Managing the control of special orders
Claims and credit processing for customers
Complaint handing and resolution
General Administration duties and housekeeping
You'll need to have/be, as Customer Service Advisor:
A flexible approach to your role, whilst being able to prioritise workloads effectively
Experience of working with high call volumes
Experience in a similar role is a must
Exceptionally organised, whilst being able to work to deadlines
Strong interpersonal skills
A good working knowledge of Microsoft Office applications including; Outlook, Word and E...