Operations Shift Team Leader

Operations Shift Team Leader

Permanent

Milton Keynes

Salary: £28,500 - £29,500

On-site role

Looking for a leadership role where you can make a real impact?

At AQA, we don't just process examination scripts, we help millions of learners receive the qualifications that shape their futures. As an Operations Shift Team Leader, you'll lead teams, improve processes and play a key role in delivering one of the UK's largest examination processing operations. At AQA, this role is known as a Shift Team Leader.

What's in it for you?

By joining AQA, you'll make a genuine difference to the lives of millions of learners while developing your own career.

Our benefits include:

Extensive learning and development opportunities

A 35-hour working week.

25 days' annual leave rising to 30, plus Christmas closure days.

A comprehensive benefits package including up to 11.5 percent pension contribution, BUPA healthcare support, wellbeing programmes and volunteering opportunities.

Overtime and shift premium opportunities during peak operational periods

Employee networks supporting wellbeing, disability, ethnicity, LGBTQ+ and women's development

What makes this role particularly exciting?

This is a fantastic opportunity for someone looking to build on their leadership experience within a unique operation. You'll lead a team of Operations Coordinators year-round and support a larger seasonal workforce during peak exam periods, helping ensure examination scripts are processed accurately, securely and on time

You'll have the opportunity to influence operational performance, improve processes and work with colleagues across the business to deliver successful exam series. For approximately six weeks each year, between May and July, the operation runs extended hours, including day and night shifts, Monday to Saturday, offering valuable experience leading larger teams during our busiest period.

In this role, you will be responsible for:

Leading, developing and supporting a team of Operations Coordinators and a larger seasonal workforce during peak periods.

Managing operational performance, ensuring productivity, quality and service targets are achieved.

Using data and operational insight to identify tre...