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Office Administrator

Swansea

Permanent position

£22849 per year

The position involves:

Working within a supportive team environment

Receiving calls from people who wish to pay their debt or set up a payment arrangement

Signposting vulnerable debtors to debt advice agencies

Keeping case files up to date

Handling, organising, and maintaining documentation with high accuracy and confidentiality

Supporting and liaising with our Enforcement Agents, clients, and customers wherever necessary

Our company is well known and respected within the industry and there are opportunities to further your career should you wish to do so.

What is required of you

Good communication skills and telephone manner

Data entry and accurate typing skills

Administration and customer service skills

Strong time management and organisational skills

Excellent team-player who can work independently

Strong work ethic

What you will be responsible for

Inputting data

Answering incoming telephone calls

Providing customers with payment solutions

Letter writing

Reporting to Clients, majority being Solicitor firms

Recognising vulnerable callers and signposting them for additional assistance

General administration and case management

Dealing with a variety of cases

Accurately recording data, in line with GDPR

Benefits:

29 days annual leave including bank holidays, increased by 1 extra day every two years (capped after 10 years’ service)

1 additional Birthday Leave day to be taken on or around your birthday

In-house employee training

Opportunity to study towards CILEx qualifications through our in-house educational assessment centre

Employee Assistance Programme (EAP)

Health Cash Plan, including 24/7 GP consultations. Money back, up to a set limit, on optical, dental, and more

Discounts on retail, travel, gym memberships and more

Company Pension

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Office Administrator jobs in Swansea

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