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Venus Recruitment Ltd
Portsmouth
Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic, fast-paced sales environment? If so, and you live within 12 miles of Portsmouth, we have the perfect opportunity for you! Our client is known for their commitment to quality, innovation, and customer satisfaction. You will be joining a small team who are
Job Source: Venus Recruitment LtdVenus Recruitment Ltd
Portsmouth
Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic, fast-paced sales environment? If so, and you live within 12 miles of Portsmouth, we have the perfect opportunity for you! Our client is known for their commitment to quality, innovation, and customer satisfaction. You will be joining a small team who are
Job Source: Venus Recruitment LtdVenus Recruitment Ltd
Portsmouth
Are you passionate about creating exceptional customer experiences? Do you thrive in a dynamic, fast-paced sales environment? If so, and you live within 12 miles of Portsmouth, we have the perfect opportunity for you! Our client is known for their commitment to quality, innovation, and customer satisfaction. You will be joining a small team who are
Job Source: Venus Recruitment LtdVIVID
hampshire, england, United Kingdom
VIVID owns and manages 35,000 homes across Hampshire, Surrey, Berkshire, and West Sussex. VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after their wellbeing. VIVID is one of the largest developers of new homes
Job Source: VIVIDSpalding Goobey
hampshire, england, United Kingdom
Research Manager – Quant or Mixed Methods - Customer Insights & Experience Hampshire £35 – 43,000 + Excellent Benefits Combining advisory insight and their own cutting edge technology our client enables a huge variety of companies to confidently place the Voice of their Customer at the heart of their decision making. They employ a wide variety of
Job Source: Spalding GoobeyOxford Innovation Space
Lee-on-the-Solent
Located in the vibrant Solent Enterprise Zone at Solent Airport at Daedalus, Hampshire, we help to bring growing companies together and boost the manufacturing and technology industries. Our mission is to bring innovators together to share resources, knowledge, and expertise. With state-of-the-art facilities and a supportive community, Fareham Inn
Job Source: Oxford Innovation SpaceSouthern Co-op
Stockbridge
We’re looking for a Customer Service Assistant who can make a real difference in their local community Putting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town o
Job Source: Southern Co-opThe Recruitment Co.
Ringwood, Hampshire
Job Title: Customer Experience Consultant - German Speaking! Salary: £24,557.28 basic + £1k bonus Location: Ringwood, Hampshire Hours: 40 paid hours per week typically between the hours of 8am and 5pm Monday to Friday Remote working after 4-6 weeks training in the office. Overview: We are a financial services company, specialising in Accident
Job Source: The Recruitment Co.Southampton, England, United Kingdom
At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team as a Customer Experience Manager. The Customer Experience Manager is responsible for overseeing all aspects of customer interactions and ensuring a positive experience throughout the customer journey. This role involves developing and implementing strategies to improve customer satisfaction, managing customer feedback systems, and leading initiatives to enhance overall customer experience. The Customer Experience Manager works collaboratively with cross-functional teams to align customer-centric objectives and drive continuous improvement in service delivery.
Perks at Zappie:
Performance bonuses and Profit Sharing scheme.
Corporate Social Responsibility programs.
Company incentives and events including trips abroad (Marbella, Vegas, Ibiza).
Excellent career progression opportunities.
Starbucks card & Love2Shop vouchers.
Refer-a-friend scheme.
Discounted broadband and mobile SIM plans.
Generous annual leave package, plus your birthday off each year.
Responsibilities:
Develop and implement customer service strategies to enhance overall satisfaction (NPS).
Maintain customer feedback to gather insights and identify areas for improvement.
Establish and monitor KPIs to measure and track customer satisfaction and service levels.
Develop and deliver training programs to equip staff with the necessary skills and knowledge to deliver excellent customer service.
Serve as a champion for the customer within the business, advocating for their needs and preferences.
Emphasise the importance of delivering excellent customer service at every point.
Manage incoming calls in liaison with our account management team.
Handle customer complaints, provide appropriate solutions and alternatives.
Build relationships with customers through open and interactive communication.
Develop service procedures, policies and standards.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Requirements :
3 years proven experience in customer experience management or related roles.
Strong analytical skills with the ability to interpret customer data and insights.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Demonstrated leadership abilities with a track record of driving change and continuous improvement.
Knowledge of customer experience best practices and methodologies.
Proficiency in customer feedback and survey tools.
Experience in project management and cross-functional collaboration.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Customer-focused mindset with a passion for delivering exceptional service.
Email Alert for Customer Experience Manager jobs in Southampton, England, United Kingdom
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