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Explore Group

Greater London / Global

Technical Support Engineer

Job Description

We are seeking a high-level Product Support Specialist to join a premier legal tech firm. This is a deadline-driven environment focused on software delivery and high-stakes client management. This role is designed for a client-facing professional who thrives in a Level 2 support function.

The Role

This is a high-visibility position where 80% of your time is dedicated to managing major client relationships. While you will operate within a Level 2 ticket-based function, the focus is more on being the face of the service for key international legal tech projects rather than deep technical "hands on" work.

Client Engagement: Act as the primary point of contact, ensuring software delivery meets urgent deadlines.
Operational Excellence: Manage weekly releases and engage across all business units to ensure seamless delivery.
Process Improvement: Utilise scripting and automation to minimise manual tasks and optimise the support workflow.
Global Collaboration: Support a business that is 80% US based while maintaining standard UK working hours.

Key Requirements

Communication: Outgoing personality with the ability to engage stakeholders across the entire business.
Experience: Proven background in software delivery or L2 ticket-based support.
Technical Interest: Strong interest in scripting and automation to drive efficiency.
Legal Tech: Experience in legal tech or working with legal clients is a significant advantage.
Travel: Willingness to travel to Paris as required for client needs.

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