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Sales /Customer Service Support Administrator

Pudsey

Sales /Customer Service Support Administrator

£22,000- £24,000 per annum

Employer contribution to the State pension

28 days paid annual leave (including bank and public holidays)

Friendly, dynamic and flexible workplace

Free parking available on site

POST Recruitment are recruiting for a Sales Support Administrator to join a family run business based in Pudsey

Reporting to the Marketing Manager, you will responsible for:

Acknowledge and process customer orders. Predominantly by email but telephonic / Skype communication with customers is often required

Check stock availability within our supply chain

Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK.

Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately

Handle all customer complaints and returns in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business

Updating customers with new pricing as directed by Financial Controller

Processing orders and working closely with the sales team

Updating customers with new products as directed by Marketing Manager

Maintaining the Order Database (training will be given) on a daily basis

Handle embroidery pricing and process for all requests

Offer product suggestions to customers needing support/ideas

Co-ordinate sample requests as per instructions from Marketing Manager and/or Commercial Director

Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of Marketing Manager

Research price comparisons of non-inventory UK suppliers at scheduled intervals to ensure competitive rates

Manage orders of stationary and other general office items

Manage stock in the Stockroom

Manage inventory in the Warehouse

If you are interested in this role, please apply ASAP. This vacancy is being advertised by Post Recruitment Ltd. The services advertised by Post Recruitment Ltd are those of an Employment Agency, visit our website for more details.

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