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Customer Service Manager

Cardiff

Job DescriptionShape Exceptional Customer Experiences at Cardiff’s Leading Luxury Kitchen Studio!Are you smart, switched on, and ready to shine? We're on the lookout for someone hungry and ambitious who understands that communication and efficiency are key to a successful project. If you're organised, detail-oriented, and passionate about customer service, you'll thrive in this role.What You’ll Do:You'll be the linchpin in our Penarth Road showroom, supporting our marketing, design, and project management teams. You'll answer calls and enquiries from existing and prospective customers, and coordinate our in-house installation team. Your role is crucial in ensuring our customers receive the best service possible.The Ideal Candidate:Tech-Savvy: You're comfortable with computers and eager to learn new software.Eager to Grow: You're ambitious and excited to grow with a dynamic company.People Person: You're outgoing, with excellent people skills and a friendly phone manner.Team Player: You work well in a team environment and contribute positively.Why You’ll Love This Role:This position has a strong customer service focus. If you're a good communicator, you're already off to a great start. We're looking for someone enthusiastic, ambitious, and fun. Customer service experience is a plus, but your attitude and creativity are what really count. Impress us with your stories and show us why you’re the one we need on our team.Our Team:We’re a growing business with a tight-knit team that values results. We're serious about our work but love to have fun. We only want to work with people we like and who our clients will love. If you’re smart and likeable, this could be the perfect place for you.The Catch:We demand results. We're a small team and can’t afford to carry slackers. You'll need to be on your game every day. But if you're driven and passionate, you'll fit right in.Full-Time or Part-Time:We’re flexible because we want the perfect candidate. Whether you’re looking for a full-time role or a part-time position that fits around school hours or other commitments, we want to hear from you. If you’re the right fit, we’ll make it work.How to Apply:Your first test is how you apply. If you’re after instant rejection, just send your CV. But if you really want the job, send us an email, letter, or video telling us exactly why we absolutely, positively have to hire you!Administrative Duties:SchedulingHandling management requestsMaintaining stock and ordering suppliesManaging emails and postAnswering and transferring phone callsManaging website functions and social mediaGreeting and welcoming visitorsSending brochures to prospective clientsFollowing up with calls and emailsUpdating CRM systems dailyFinancial Duties:Processing paymentsBillingPurchasingJoin us and be a part of creating beautiful, Instagrammable kitchens that bring family and friends together. We can't wait to see what you bring to our team!Job Type: Full-time or Part-time, PermanentPay: (Full Time) - £25,000 - £28,000 Depending on ExperienceExpected hours: 30 – 40 per weekBenefits:Company eventsCompany pensionEmployee discountFree parkingOn-site parking

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