Supervisor

We are partnering with an exciting contemporary jewellery brand to recruit an experienced Retail Supervisor for its London boutique.

This is a fantastic opportunity for a confident and commercially minded individual who can support the Store Manager with the day-to-day running of the boutique, lead the team on the shop floor and deliver an exceptional client experience.

The role:

• Support the Store Manager with the daily management of the boutique
• Take responsibility for the store in the Store Manager’s absence
• Complete opening and closing procedures, including keyholding and cashing up
• Lead, motivate and support the team throughout each trading day
• Deliver an engaging and personalised customer experience
• Build strong relationships with new and existing clients
• Drive individual and store sales performance against targets
• Monitor KPIs and provide regular feedback to the team
• Support team training, coaching and onboarding
• Assist with rotas, daily task allocation and floor coverage
• Maintain excellent visual merchandising and brand standards
• Oversee stock management, deliveries and regular stock checks
• Support boutique events, product launches and client appointments
• Ensure all operational, security and health and safety procedures are followed
• Resolve customer queries professionally and confidently

The ideal candidate:

• Previous supervisory or senior sales experience within a contemporary, premium or luxury retail environment
• Jewellery experience would be highly beneficial
• Previous keyholding and opening and closing experience
• A confident and supportive leadership style
• Strong commercial awareness with experience working towards KPIs and sales targets
• A natural ability to build client relationships and develop repeat business
• Excellent communication and organisational skills
• Polished, proactive and dependablePassionate about contemporary jewellery, design and exceptional customer service
• Flexible to work weekends and across the store rota

This is a brilliant opportunity to take the next step in your retail career with a growing contemporary jewellery brand.

Due to the volume of applications, only candidates with relevant retail experience may be contacted.