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Reporting to: Acting Deputy Manager / Registered Manager

Description

This Job Description and Person Specification is a statement of the core duties of a Care Coordinator employed by DDEE Care.

Accountability

The Care Co-ordinator is accountable to, and reports to the Registered Manager and/or their Deputy of DDEE Care and to the individual receiving the support.

Role and Responsibility

The main responsibility of the Care Co-ordinator is ensuring the highest level of care and support is

provided to our Service Users. You will be responsible for efficiently organising and managing the

scheduling of caregivers, coordinating Service User needs, and maintaining effective communication

channels. Your role is critical in enhancing the quality of life for our Service User while fostering a

collaborative and compassionate work environment for our caregiving team.

The role requires the ability to use initiative and work independently and creatively, communicating well with

Service Users and staff to ensure care calls are allocated accordingly and updating the team with any

changes to Service Users schedule.

The Care Co-ordinator will be expected to fully participate in the on-call system operated by DDEE Care and complete on-call logs as necessary.

Main Responsibilities

To ensure the individual receives the highest quality of support in line with the values of DDEE Care the Care Co-ordinator will be employed:

• Develop and maintain care staff schedules to ensure timely and appropriate coverage for all Service User needs.
• Match care staff to Service Users based on skill sets, availability and Service User preferences.
• Address scheduling conflicts or emergencies promptly to minimise the disruption to Service User care and support.
• Maintain open and effective communication with Service Users, care staff, families and health care professionals/stakeholders.
• Provide regular updates on Service User condition, care plan and any changes to the care team.
• Document all relevant information accurately and confidentially in the care management system.
• Address Service User and care staff concerns professionally and promptly, aiming for swift resolution.
• Proactively identify potential issues and implement preventative measures to ensure smooth care delivery.
• Escalate complex situations to management when necessary, offering recommended solutions.
• Assist with on boarding and training new care staff, ensuring they understand Service User care plans and expectations.
• Provide ongoing support and guidance to care staff, promoting a positive and collaborative team environment.
• Conduct regular performance evaluations and provide constructive feedback to care staff.
• Maintain accurate records of Service User information, schedules and communication.
• Assist in the preparation of reports, invoices, and other administrative tasks as required.

Key Duties

• To lead and support the team in partnership with the Registered Manager to monitor the Service User’s mental, emotional and physical health.
• To ensure the team provides direct support that meets the Service User’s person-centred support plan in accordance with their needs and wishes.
• To ensure communication is effective with the Service User, their family, friends, other senior staff and relevant health professionals.
• To work using initiative, in partnership with other senior staff and the Registered Manager to find proactive solutions and ideas which ensure positive and consistent support for the Service User.
• To take responsibility for ensuring the physical, emotional and mental well-being of the Service User is considered, liaising with other senior staff, the Registered Manager and health professionals, as required.
• To adhere to, and implement DDEE Care policies and procedures, as well as external policies relevant to the organisation, in line with compliance requirements.
• To ensure any concerns regarding the Service User, and/or any safeguarding concerns are reported to the Registered Manager and/or Director at the earliest opportunity.
• To work in partnership with the Registered Manager to devise, implement and review person-centred support plans, risk assessments and guidelines as required.
• To develop, maintain and review effective internal communication systems (i.e. diaries, handover records, communication books and on-call logs).
• To develop and maintain effective external communication systems for families, commissioners of services and health professionals (i.e. monitoring forms, behaviour logs/records and accident/incident forms).
• To problem solve with the team and develop and implement proactive person-centred risk management approaches as directed by the Registered Manager.
• To work in partnership with the Registered Manager to ensure the effective induction of new staff, including the introduction to Service Users and work shadowing.
• To undertake staff Competency Observations and Spot Checks and devise and work with the Registered Manager to implement staff development plans to ensure best practice is shared.
• To facilitate regular staff team meetings in conjunction with the Registered Manager.
• To provide regular updates to the Registered Manager of changes in services and staffing.
• To take part in regular Supervision and attend team meetings and training as required.
• Duties may vary from time to time in line with the need of the service and as agreed with DDEE Care.