Technical Support Engineer

Technical Support Engineer
Location: Bristol
Salary: £39,000 – £50,000 DOE
Hours: Full-Time, Permanent

About the RoleWe are looking for an experienced Technical Support Engineer to join a growing technical support team in Bristol.

You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work.

This is a hands-on role working with diesel generator sets , supporting fault diagnosis, repairs, upgrades, commissioning and technical projects.

Key Responsibilities

Diagnose and resolve mechanical and electrical faults on generator equipment
Carry out servicing, repairs, commissioning and modifications
Attend customer sites for technical support and site surveys
Support engineers with complex fault-finding and technical issues
Work on Stage V generators and modern rental equipment
Provide technical training and mentoring to engineers
Support engineering upgrades, product introductions and technical investigations
Ensure all work is completed safely and to a high standard

About You

Experience servicing and repairing diesel generator sets is essential
Experience with FG Wilson, Cummins or similar generators
Strong mechanical and electrical fault-finding skills
Relevant engineering qualification or completed apprenticeship
Electrical bias preferred
Understanding of LV distribution and changeover systems
Previous Field Service or Technical Support experience would be advantageous
Full UK driving licence essential
Good communication and customer service skills
Able to work independently and as part of a team

Benefits & Package

£39,000 – £50,000 salary depending on experience
Company vehicle
Company phone
EOT bonus scheme
Training, upskilling and career progression
Holiday Buy & Sell Scheme
Company pension
Private medical scheme
Life assurance and healthcare support
23 days holiday + bank holidays, increasing to 28 days with service
Cycle to Work Scheme
Employee Referral Scheme
Enhanced overtime rates

Overtime Rates

Monday–Friday, 8am–5pm: Standard time
Monday–Friday, 5pm–midnight: Time and a half
Monday–Friday, midnight–4am: Double time
Saturday, 4am–midnight: Time and a half
Saturday, midnight–4am: Double time
Sunday & Bank Holidays: Double time

To apply for the Technical Support Engineer position, please contact Kirk at Pertemps, Bristol.