Service Engineer

Service Engineer working 42.5 hours per week.

Responsible to: Aftersales Manager

Responsible for: Repair of both customers and stock machines returned from ourStore Network.

Principal Responsibilities

• Manage throughput of product in the workshop, to agreed deadlines and quality standards.
• Ensure that a consistently high level of service is offered to our customers.
• Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping.
• Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork.
• Ensure that all company stock and spare parts are accounted for, and properly recorded when used. Ensure any items that may be needed at short notice are reordered without delay.
• Provide technical support to staff & customers with accuracy, efficiency & courtesy.
• Promote good Customer Service practices on the phone, at counter and on customer’s premises. Always represent the company in a clean and smart uniform and a courteous manner.
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff.
• Any other reasonable duties as required.

Shared Responsibilities

• Identification, reporting and rectification of any product quality issues with Aftersales Manager.
• Personal training and development in conjunction with Aftersales Manager.
• Development of new systems and work practices with Aftersales Manager.
• Maintain accurate records and identify sources of errors in conjunction with Aftersales Manager.
• Management of Health & Safety issues in conjunction with H & S Manager and Aftersales Manager.

Limits to Authority

• Comply with operational practice as determined by Aftersales Manager.
• Comply with H & S regulations as determined by H & S Manager.

What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24‑hour helpline for a variety of support services
• Discounts on 100s of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee