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NQB International
Nottingham
Cybersecurity Sales Professional (Hunter not Farmer) Our Client: Our client is a leading provider of cyber and information security services in the UK. Founded by university academics and consultants, they boast a team of highly skilled professionals, including Ph.D. qualified researchers, Crest Registered Testers, and BSI 27001 lead auditors. Wit
Job Source: NQB InternationalPeveril Homes
Belper
Job Title: Office Receptionist / Customer Care Support Location: Belper Salary: Depending on experience Job Type: This is a full-time - permanent role, 8.30am to 5.30pm, Monday - Friday (Discretionary 16.30 finish on a Friday). Please note - a job share option may be considered for this role. At Peveril Homes, we care about the homes we build a
Job Source: Peveril HomesStafforce - Group Internal
Nottingham
Ashley Kate is actively seeking experienced Recruiters to join our Finance team at our Nottingham Office. With a rich history spanning over 22 years and an exciting period of growth throughout 2022/23, we are expanding our team to further elevate our division. As part of the esteemed Nicholas Associates Group, we are in search of individuals who ar
Job Source: Stafforce - Group InternalBUZZ Bingo
Nottingham
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Nottingham Club offering a 12 Hour contract which includes evening and weekend shifts. You must be available to work until 1
Job Source: BUZZ BingoCountrywide HQ
Nottingham
Job Description Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! Inbound Telephone based role, Full Time Monday to Friday 9-5:30, £22,000 We are looking for a Property Coordinator for our newly recreated Corporate Property team in Annesley, Nottingham. R
Job Source: Countrywide HQInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £13962.67(OTE £15,654.22) + Employee Benefits 22 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work sch
Job Source: Inchcape Retail LimitedInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £6,346 (OTE £7,116) + Employee Benefits 10 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Ca
Job Source: Inchcape Retail LimitedInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £28560 (OTE £32 + Employee Benefits 45 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car di
Job Source: Inchcape Retail LimitedNottingham
Hillarys Blinds
Do you thrive on the opportunity to work as part of a team, in a fast-paced environment? Do you have experience in a customer focused role within retail or a contact centre? We’re looking for three Customer Care Professionals to join our vibrant Contact Centre team, based at our Nottingham Head Office.
You’ll need to be an enthusiastic and driven team player with experience in a customer focused role, as you’ll be dealing with incoming and outbound queries, via telephone and email, from customers and our self-employed advisor network.
As a Customer Care Professional, you’ll need great communication skills as you’ll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you’ll be negotiating discounts in line with company guidelines, and you must be able to handle complaints appropriately, whilst remaining professional and respectful at all times.
Personal development is a key part of what we do here, so you’ll need to take ownership of your own personal development plan, in addition to being part of a dynamic team.
Customer Care Professional key responsibilities
Objection / complaint handling in a professional and respectful manner at all times.
Liaising with internal departments to investigate and resolve customer order issues through to a satisfactory conclusion.
Liaising with field based Advisors, Design Consultants, Installers and the Field Management Teams to organise service calls to customers properties
Working with third parties to organise customer repairs and ensure this is completed within the agreed timescale.
Process compensation, credits and negotiate discounts with customers in line with company guidelines.
Take payments in line with PCI compliance.
We love new ideas here at Hillarys – Our Hillarys Ideas Programme will inspire you to identify and generate fresh ideas to delight our customers and our team.
Successful candidates can look forward to joining a lively and friendly team with a fun but fast-paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount.
The rate of pay for this role is £12 per hour, working 37.5 hours per week, Monday – Friday.
We understand that there is no ‘one size fits all’ approach, and with this in mind, we are dedicated to providing an inclusive workplace where every colleague feels valued and comfortable to be their true self. If you require any reasonable adjustments throughout the recruitment process, please do let us know and we will be happy to accommodate
Everyone who applies will receive a response.
Customer Care Professionals jobs in Nottingham
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