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Mytime Active
Bromley
Job Type: 16 hourson weekends (Fixed Term 7 months) Working hours: Sat & Sun 9:00am-5:30pm (on-site) Closing Date: 21st June 2024 Main purpose: To deliver revenue from reactive and proactive call centre activity. Increase customer loyalty by delivering a professional and personal service. Achieve targets and exceed internal and external custome
Job Source: Mytime ActiveLloyd Recruitment - Epsom
Epsom
Customer Relations Advisor * Are you a customer service professional, who has experience handling escalated queries, complaints? * Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, w
Job Source: Lloyd Recruitment - EpsomFrazer Jones
London
I am delighted to be supporting an organisation that ensures quality and support to the electrical industry to appoint an Employee Relations Advisor. The organisation works with its members across the UK to offer a high quality and relevant service to enhance and the capability and profitability of the electrical sector. The role… The organisation
Job Source: Frazer JonesAir Partner
Gatwick, England, United Kingdom
Are you a solution focused individual with a talent for interacting with a diverse range of stakeholders? Do you have a commercial mindset with a view to achieving a wider goal? We want to hear from you! The Air Partner Group is seeking an experienced HR Employee Relations specialist to join the People Team and be responsible for delivering a dedic
Job Source: Air PartnerAlexander Lloyd
west sussex, england, United Kingdom
Alexander Lloyd are delighted to be partnering with a well known insurance organisation based in Sussex on the recruitment of an ER Advisor on an initial 6m FTC. Joining a small team you will be the first point of contact for all ER issues, advice and guidance to the business. This is an extremely fast paced environment so you will need to come fr
Job Source: Alexander LloydVox Network Consultants
South West London
Responsibilities Managing an employee relations caseload and providing advice on employment terms and conditions, as well on complex casework e.g. grievances, disciplinaries, absence management and capability. Supporting presenting officers with formal investigations including their preparation and collation of documentation and correspondence Sup
Job Source: Vox Network ConsultantsKane Recruitment
Cobham
Managing an employee relations caseload and providing advice on employment terms and conditions, as well on complex casework e.g. grievances, disciplinaries, absence management and capability. Supporting presenting officers with formal investigations including their preparation and collation of documentation and correspondence Supporting managers
Job Source: Kane RecruitmentDaniel Owen Ltd
Kingston upon Thames
Employee Relations Advisor Monday - Friday (Apply online only) Temp on going position £20.91per hour Duties/Responsibilities: Managing an employee relations caseload and providing advice on employment terms and conditions, as well on complex casework e.g. grievances, disciplinaries, absence management and capability. Supporting presenting officer
Job Source: Daniel Owen LtdEpsom
Customer Relations Advisor
Are you a customer service professional, who has experience handling escalated queries, complaints?
Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation?
If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus.
Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being
The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA.
Duties:
Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers.
To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint.
Adopt 'right first time’ approach, ensuring we answer all points raised in each complaint to avoid repeat complaints.
Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude.
Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations.
Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log.
The Individual:
Be an effective team player
Strong organisational skills and workload management
Working to strict SLAs within a high-volume environment
Assisting with other Customer Relations Tasks when required
Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Relations Advisor jobs in Epsom
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