Complex Care Assistant

Complex Care Assistant
IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.
Location: Wrexham and Surrounding
Pay Rate: £17.90 per hour (including holiday pay)
Guaranteed hours available after a successful probation.
About Us
Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.
About the Role
This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.
What You'll Be Doing:
Specialist Complex Care:
Supporting clients with tracheostomy care, ventilation support, and respiratory needs
Managing complex medication regimens and clinical observations
Providing personal care with dignity and respect for clients with physical disabilities
Supporting clients with PEG feeding and nutritional management
Monitoring and responding to changes in client condition
Working closely with healthcare professionals and families
Your Role:
Providing 1-2-1 care in the client's own home
Working solo or as part of a 2-person team on double-up care packages
Following detailed care plans created by our clinical team
Maintaining accurate care records and clinical documentation
Communicating effectively with clients, families, and the wider care team
We provide complex care across Wrexham and the surrounding areas - speak to our recruitment team to discuss packages available.
What Makes Complex Care Different:
Unlike standard homecare, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:
Long-term ventilation and tracheostomy care
Neurological conditions requiring specialist positioning and care
Life-limiting conditions requiring palliative and end-of-life care
Complex physical disabilities requiring moving and handling expertise
All focused on supporting each individual's lifestyle and wellbeing while managing their clinical needs safely and effectively.
We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.
Shift Patterns & Hours
Complex care packages typically include:
Consistent shift patterns with the same client(s)
Range of shifts available Monday to Sunday (weekend availability required)
Day shifts or night shifts available
Shifts typically 8-12 hours depending on package
Shifts allocated based on business needs and your availability
Once committed to a shift, we need you to complete the full shift reliably
Speak to the recruitment team to hear about our current packages and shift patterns.
What We Offer
Career Development:
Routes Academy programme with specialist complex care training
Clinical skills training including tracheostomy, ventilation, PEG feeding
Ongoing training and progression opportunities into senior complex care roles
Support:
Dedicated clinical on-call team available 24/7
Regular clinical supervision and competency assessments
Wellbeing and mental health support
We don't use agency staff - you'll work alongside employed Routes care workers only
Rewards:
£17.90 per hour (includes holiday pay)
Staff referral scheme with generous incentives (up to £250 per referral)
Enhanced rates for specialist skills and night shifts
What You Need
Essential:
The right to work in the UK without needing employer support
DRIVING REQUIREMENT: A full valid UK driving licence and access to a car for work
At least 6 months paid care experience in the UK, ideally with complex care experience
Reliable, compassionate, and committed to delivering excellent clinical care
Willingness to complete specialist training in complex care skills
Desirable:
Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
NVQ Level 2 or 3 in Health and Social Care
(We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)
Ready to Make a Difference?
If you're passionate about providing specialist care to people with complex needs in their own homes, and want to develop your clinical skills with full training and support, we'd love to hear from you.
Apply today and speak to our friendly recruitment team about the complex care packages and training available.
Routes Healthcare is committed to making lives better through exceptional complex care services.

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