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Brand Ambassador

Nottingham

Do you have experience as a brand management? Can you advertise the brand and also manage the accounts? We are currently looking for an Account manager.

Role : Account manager

Location : Nottingham. Norfolk, Norwich

Salary: upto £60,000 p.a

Work hours : 37.5 hours a week

Job type: 12 month contract

Primary Objective:

The Brand Ambassador is responsible to create ongoing value that results in customer renewal, generation of additional business, and to establish strong brand loyalty.

The Brand Ambassador is responsible to serve customers across all aspects of their business excluding instrument repair:

Support implementation transition for new start-ups

Own post-sales support and

Drive overall health system operations optimization.

The Brand Ambassador is responsible to own and execute account strategy to expand business and assist customers with growing their business:

Understand their future needs

Identify new opportunities that offer additional value, and become a trusted advisor improving customer satisfaction.

Roles and Responsibilities

Ensures that all activities are performed in compliance with quality system requirements

Develop Strategic Growth Plan at the territory level and leverage the plan on a daily basis

Maintain accurate and up-to-date customer data in a force

Execute Account Plan tactics to grow existing business

Conduct client business reviews

Act as point of contact for clients to handle any issues or support requests

Support renewal of existing business, with the enterprise team

Work with customer to ensure the entire solution is being utilized as expected

Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities

Add solutions, including assays and software, to help customer achieve strategic priorities or improve efficiencies

Continue to manage post-sales customer support activities

Consult with customer to improve operations and KPl's

Develop relationships with all relevant stakeholders such as Lab Director/ Manager etc.

Maintain a high NPS score at each account

Oversee progress of cross-functional implementation team (post-sale) with project manager

Education required

Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.

Skills required

Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts

Ideally a proven track record in a similar position supported by management and customer references

Excellent product and industry knowledge

Strong understanding of key stakeholders and customer dynamics

Strong solution selling and relationship building skills

Excellent communication skills

Fluent in local language and English, additional languages are advantageous

If this sounds interesting to you, please apply with your updated CV & I will get in touch with you.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Apply

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Brand Ambassador jobs in Nottingham

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