Retail & Patient Services Supervisor

Elior Hospitals - Food That Helps People Heal

Join our catering team at Churchill Hospital .

In hospitals, food is part of recovery.

Every dish matters - whether it's helping someone regain strength, supporting clinical teams, or bringing comfort on a difficult day.

We take pride in getting the details right. Fresh ingredients. Careful preparation. Consistent quality.

This is food with purpose. And people who care about doing it properly.

At Elior, the safety, dignity and wellbeing of the people we support is our priority. As part of our recruitment process, this role is subject to satisfactory references and an Enhanced DBS check (where applicable).

Working pattern: 5 days out of 7 | 37.5 hours per week

Job ID: 3375

Salary: £25,750.64 per annum

We're seeking a confident and proactive leader who enjoys working in a fast-paced environment and is passionate about both people and service.

What you'll be serving up...

As Supervisor , you'll be the driving force behind the day-to-day operation, ensuring services run efficiently while inspiring your team to achieve their best.

Leading, motivating and supporting team members to consistently deliver outstanding service.

Overseeing the daily operation of the restaurant, café and patient feeding services.

Maintaining high standards of food quality, cleanliness, hygiene and health & safety.

Managing team rotas and ensuring appropriate staffing levels to meet service needs.

Building a positive team culture through coaching, training and ongoing development.

Responding professionally to customer feedback and resolving issues promptly.

Supporting continuous improvement initiatives to enhance customer and patient experience.

Ensuring compliance with company policies, procedures and healthcare standards.

Working closely with management to achieve operational and service excellence goals.

Ensure all general administrative duties are up to date completed to the highest standard

To ensure that site records are maintained for the following areas: COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and employees

To maintain client and Elior UK confidentiality and security at all times

The ingredients you'll bring... Previous supervisory or team leadership experience.

Strong communication and interpersonal skills.

The ability to motivate, coach and develop a team.

Excellent organisational and problem-solving abilities.

A positive, customer-focused mindset.

The ability to remain calm and effective in a busy environment.

Experience within hospitality, catering, retail or healthcare services would be advantageous.

Contract of employment will be issued directly by Oxford University Hospitals NHS Foundation Trust and this will set out your full terms and conditions including pay, benefits, and policies.

What's on the menu for you...

At Elior, we believe people do their best work when they feel supported, valued and able to thrive . That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here's a taste of what you can expect when you join us:

Free meals on shift

Flexible and part-time working opportunities

28 days holiday, increasing to 31 days after two years' service

Enhanced family, personal and compassionate leave policies

Paid volunteering days

Training, development and career progression opportunities

Pension scheme, life assurance and financial wellbeing support

Salary Advance, giving you access to a portion of your pay before payday

A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

24/7 virtual GP appointments

Mental health support, counselling and therapy sessions

Physiotherapy services and second medical opinions

Online gym and workout programmes

Legal and financial advice

Nutrition, fitness and lifestyle guidance

Meditation and mindfulness resources

Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here - and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit 'Apply Now' and let's chat!

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