Information Technology Network Manager

The role is to manage the day-to-day operation of the ICT environment for our customer as part of a wider managed service team. The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

Location Fully onsite - Guilsborough Academy, Northampton, NN6 8QE

Hours 8am – 4.30pm – 1hr for lunch

Security Enhanced DBS required

Key Responsibilities

• To be responsible for the Onsite IT Support team functions for the customer and to work as part of the ICT Managed Services team who are together accountable for delivering an effective ICT Managed Service.
• To assist the Service Delivery Manager in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
• To work with the ICT Managed Service team to overcome any regular or recurring issues.
• Report relevant data and information to the Service Delivery Manager where required.
• To work collaboratively with the teaching staff and students
• To understand the Academy’s ongoing technology requirements and to support this in the development of the IT strategy and ongoing operational planning and management.
• To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
• To provide an effective communications interface between the Customer and the various groups within the MSP.
• To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.
• To complete ad-hoc duties and tasks allocated by line management from time to time.
• To complete additional ad-hoc and scheduled project work, as required.

Systems Availability

• To ensure that the Customer’s IT systems are available to support learning, teaching and administration, unless otherwise agreed through planned maintenance periods or change controls, in line with the Service Level Agreement (SLA).
• Ensure that essential maintenance is accurately planned and any disruption to availability is scheduled in agreement with the Customer under agreed change protocols.
• Create a regular maintenance schedule that considers the requirements of all systems, coordinating with the Customer’s calendar to manage updates and downtime.
• To ensure that all reasonable steps are taken to ensure the security and stability of the IT systems, including training users on the effective use of software.
• To ensure the accurate configuration of the network monitoring tool to monitor all critical services and, where possible, automating tasks to resolve issues before they impact on availability.
• Ensure that accurate and effective procedures for backup, archive, recovery, and general system maintenance are in place, including testing backups and reporting status to the Company and Customer.
• Ensure that all tickets are triaged accurately and managed through to completion within the allotted SLA, considering potential impact on learning and teaching.
• Work with the Service Delivery Manager to identify any SLA failures and implement processes to prevent future reoccurrence.
• To be accountable and responsible for delivering day-to-day IT support to all users and addressing any on-going or recurring issues affecting service.

Documentation & Change Management

• Ensure the agreed documentation is complete, accurate and maintained for all systems and made available to the Customer and MSP.
• Ensure a complete and accurate asset inventory is maintained for all IT hardware and software, including licence details.
• Implement and manage a Configuration Management Database to assist with change requests, minimising disruption to the service.
• Ensure all changes to the IT systems are accurately planned and costed before being presented for approval.
• Work with third parties as required for new installations, upgrades or escalations.
• To ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system, so the user is kept fully up to date with the status of each on-going incident and problem.
• To act as a key point of contact for staff to discuss IT related curriculum changes and developments in IT that can benefit learning.
• To assist with the delivery of pre-booked resources.
• To manage, where required, the booking system for resources such as laptop trollies, re- assigning resources as required to minimise movement of equipment around the building.
• To support the ICT Technician with first- and second-line tasks to always provide the customer with outstanding service.

Key Skills/Experience

• At least 3-5 Years relevant experience.
• Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
• Veeam and other 3rd party backup technologies
• Virtualisation technologies including VMWare and Hyper-V
• VLANs and VPN configuration
• Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
• PowerShell scripting
• SAN technologies
• Understanding of Firewalls
• Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet
• Microsoft Server / Desktop Certifications
• ITIL Foundation v3.

Interpersonal and communications skills

• Excellent verbal and written communication skills.
• Pro-active approach to work.
• Ability to communicate complex technical issues to non-technical users.
• Able to work unsupervised using your own initiative.
• Willingness to keep abreast of new developments in software and hardware.
• Be committed to working as part of a cohesive, supportive and forward-thinking team.
• Place the Academy and its facilities and resources at the heart of the community it serves.
• Model the highest professional standards to students in all aspects of the role.
• Full clean UK driving licence.
• Ability to obtain and maintain and enhanced DBS certificate.
• Demonstrate a full RTW in the UK.

We are committed to providing equal opportunities for all and recruiting based on skills, experience, qualifications and potential. We welcome applications from people of all backgrounds, use fair and objective selection processes, and will make reasonable adjustments throughout the recruitment process where required. If there are any adjustments or accommodations you require please let us know in advance and we will do our best to facilitate these.