Technical Lead

The Technical Lead is a senior claims specialist responsible for delivering high-impact technical leadership, client advocacy, and strategic claims outcomes across complex casualty, property, motor and specialty claims.

Company Vision

To build a large, European, independent, family-owned insurance brokerage group in which talents blossom and client satisfaction is continually high.

Department Overview

The Claims function is a key differentiator – positioned as the 'shop window' of the business – and is central to Verlingue's client proposition, reputation, and growth strategy.

Key Accountabilities

Technical Claims Leadership

• Lead handling of high-value, complex claims, providing technical direction and oversight
• Interpret policy coverage, liability, and quantum with precision to drive optimal claim outcomes
• Establish and implement claims strategies, including litigation management where required
• Act as escalation point for technically challenging or contentious claims

Client Advisory & Relationship Management

• Serve as a trusted advisor to key clients, providing proactive and strategic claims guidance
• Attend client sites and critical incidents, supporting from day one of a claim event
• Support client presentations, renewals, and tenders through demonstrating claims value
• Lead complex negotiations with insurers, loss adjusters, and legal representatives
• Proactively drive early coverage agreement and efficient settlement strategies
• Leverage market relationships to improve outcomes on difficult or sensitive claims
• Challenge insurer and supplier performance where required

Claims Performance & Insight

• Analyse claims data to identify trends, risks, and improvement opportunities
• Provide meaningful, insight-led MI to clients and internal stakeholders
• Contribute to development of claims propositions and service enhancements
• Support embedding of data-driven decision making within the Claims team

Leadership, Coaching & Capability Development

• Act as a mentor and technical coach to colleagues across the Claims function
• Raise overall team capability through knowledge sharing and case reviews
• Contribute to technical frameworks, standards, and best practices
• Support succession planning and talent development within the team

Operational Excellence & Governance

• Ensure claims are managed in line with agreed service standards, SLAs, and KPIs
• Maintain strong compliance with FCA requirements, internal policies, and Consumer Duty principles
• Ensure accurate and timely use of systems (including Acturis) and data recording
• Maintain strong control of costs, leakage, and supplier performance

Collaboration & Business Contribution

• Work cross-functionally with broking, risk, and other departments to deliver integrated client solutions
• Contribute to business strategy, client retention initiatives, and growth opportunities
• Represent Claims in internal committees, projects, and strategic initiatives

Person Specification

Skills, Knowledge & Attributes

• Strong technical understanding of policy wordings and legal frameworks
• Excellent negotiation and dispute resolution skills
• Ability to translate claims data into commercial insight and client value
• Strong stakeholder management and communication capabilities
• Systems proficiency (Acturis and Microsoft Office)
• Commercially aware and outcome-focused
• Credible, confident, and trusted by clients and the market
• Proactive, resilient, and solutions-oriented
• Collaborative leader with a passion for developing others
• Aligned to Verlingue's culture and values

Verlingue is an independent family owned insurance broker with 6 offices in the UK and a headcount of over 200. When joining Verlingue you will see how we live our values of Exceptional, Proud and Inclusive on a day to day basis and will be part of a business that embraces change, supports its people and encourages professional development. We also actively seek applications from Career Returners.