Learning and Development Trainer

About us

At the Heart of England Co-operative Society, we believe investing in our people is the key to delivering outstanding service to our customers and communities. We are committed to creating a culture where people can learn, grow and thrive, enabling us to deliver excellent service to our customers and communities across our Food and Funeral businesses.

We are now looking for a passionate and engaging

Learning and Development Trainer

to join our Learning & Development team.

The role

This is a hands-on and varied role where you will design, deliver and embed high-quality training across our Food stores, Funeral homes and Support Centre. You'll play a key part in ensuring colleagues have the skills, confidence and knowledge to perform at their best. You will deliver a blend of face-to-face workshops, virtual training and digital learning, while supporting the development and ongoing use of our Learning Management System (LMS).

Key responsibilities

Design and deliver engaging training workshops across the Society using face-to-face, virtual and blended learning methods

Create inspiring digital learning content and interactive eLearning modules within the LMS

Support the maintenance, administration and effective use of the LMS, providing guidance to colleagues

Adapt learning content to suit diverse operational teams and busy customer-focused environments

Evaluate training effectiveness using feedback and data, continuously improving learning solutions

Support the delivery of the annual training plan aligned to operational and business needs

Work collaboratively with managers and subject matter experts to ensure training is practical and relevant

Ensure training materials reflect current operational practice and regulatory requirements

Promote a positive learning culture and encourage continuous development and internal progression

Maintain accurate training records and ensure compliance with internal policies and external requirements

About you

We're looking for someone who is enthusiastic about developing people and confident delivering training in fast-paced operational environments.

Essential:

Level 3 AET / PTLLS qualification

Minimum 3 years' experience in a Learning & Development or training role

Minimum 1 years' experience of working in a fast-paced retail convenience and/or food service environment; including the design and delivery of appropriate learning solutions for customer-facing colleagues

Experience designing and developing digital learning content

LMS experience including content creation and administration

Strong facilitation, presentation and communication skills

Excellent organisation and planning skills

Ability to analyse learning feedback and data to improve training effectiveness

Desirable:

CIPD Level 5 (or equivalent) in Learning & Development

ILM Coaching qualification

Experience within a retail or customer-focused environment

What you'll bring

An engaging and practical approach to training delivery

A customer-focused mindset

Enthusiasm, adaptability and a collaborative approach

A genuine passion for learning and development

Why join us?

This is a fantastic opportunity to make a real impact by shaping learning across a diverse and community-focused organisation. You'll work with supportive colleagues and play a key role in building capability across the Society.

Colleague Discount 10% plus double discount on 4-weekly pay weekend in our food stores

Pension scheme 3.3% employer contribution

30 days holiday (incl bank holidays) rising with length of service

FAB furniture discount of 15%

Enhanced maternity pay

Enhanced redundancy pay

Discounts and savings platform - My Staff Shop

Stream

EAP with GP Access - referrals, prescription service, GP consultations, phone and in-person counselling

Refer A Friend Scheme

Long Service Award

Support for eye care

Financial and Wellbeing support from: Co-op Credit Union, Grocery Aid

Life Insurance 2 x salary

Health Assured Bereavement Support

Health Assured Wellbeing Services, including My Healthy Advantage mobile app

ZGP24 Service providing video and phone consultations, open referrals and prescription service

Crisis 24 - Worldwide security and health information service

Terminal illness support

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