ICT Infrastructure Engineer

As an ICT Infrastructure Engineer, you will be a technical expert for core infrastructure services, helping to ensure our systems remain secure, reliable and fit for the future. You'll work across a diverse technology estate, supporting on-premises and cloud-based services, managing infrastructure, automating processes, resolving complex technical issues and driving continuous improvement. Working as part of a wider technical team, you'll also provide expert support to colleagues, create and maintain technical documentation, help shape best practice and contribute to projects that enhance service delivery.,

• Monitoring systems (SolarWinds, etc), alerts, patching and vulnerabilities and providing proactive maintenance to ensure security and performance.
• Using patch management and automation tools such as Intune, SCCM, Nessus, Dell Secure Connect Gateway and scripts to manage and improve services.
• Managing, maintain and enhancing ICT infrastructure across the Service.
• Supporting and managing endpoint devices, including MDM and MAM policies.
• Working with Microsoft Azure, Hyper‑V and VMware
• Supporting cyber security initiatives, vulnerability management and remediation activities, including creating and maintaining a vulnerability management process
• Troubleshooting advanced technical issues across Microsoft 365, Azure, Active Directory, Windows Services and networking technologies, acting as an escalation point for the First Line Service Desk team when required
• Producing and maintaining technical documentation, diagrams, procedures and knowledge articles.
• Collaborating with internal teams, suppliers and partner organisations to deliver effective ICT services.
• Acting as a technical subject matter expert and promoting best practice across DDaT.
• Supporting service management activities in line with ITIL principles and continuous improvement.
  We're seeking someone with strong patching and infrastructure engineering experience and a passion for delivering high‑quality technology services.

You’ll have experience in:

• Patch management and automation tools
• Cyber security and vulnerability management
• Microsoft 365 and Azure technologies
• Windows Server and Active Directory administration, including identity and access control
• Endpoint management and device configuration
• Virtualisation technologies such as VMWare and Hyper‑V
• Network infrastructure and remote access solutions.
• Technical troubleshooting and problem solving.

Most importantly, you’ll be a collaborative team player with excellent communication skills and a commitment to delivering resilient, secure and efficient services.

1. Demonstrable knowledge and experience of Microsoft enterprise administration, including on‑premises and cloud technologies such as AD DS, Entra ID, Microsoft 365, Intune, SCCM, Azure, Windows 11.
2. Demonstrable knowledge and experience of infrastructure monitoring and vulnerability management platforms such as SolarWinds, Nessus and/or RMM tools, including managing nodes, patching vulnerabilities, configuring alerts to proactively resolve infrastructure issues.
3. Demonstrable knowledge and experience of network administration (LAN, WAN, WLAN, VPNs)
4. Demonstrable experience of working effectively within an ICT Service Delivery function, across a range of technical areas.
5. Experience of implementing ICT security standards and Best Practice, both at an architectural and operational level.
6. Ability to work to, and deliver to deadlines, managing conflicting priorities.

At Devon and Somerset Fire and Rescue Service, you'll be part of an organisation that makes a real difference to people's lives. In return, we offer an excellent range of benefits including:

• Flexible working arrangements
• Local Government Pension Scheme
• Excellent annual leave entitlement
• Family Friendly policies
• Learning and development opportunities
• Free gym access and access to fitness advisors
• Physiotherapy and eye care support
• Blue Light Card Membership & associated discounts
• Benenden Health Care options
• Access to the Firefighters Charity
• Employee wellbeing support and counselling
• Cycle to work scheme
• Active sports and social groups