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Talosats Careers

Kendal / Global

Supervisor

Job Summary

Benefits:
Pension Flexible Hours
Apply Now

Job Description

Job Title: Supervisor
Store: Bob and Berts

Job Type: Full-time (requires weekend/early morning flexibility)

Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.

Job Purpose

We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.

Key Responsibilities & Duties

1. Operational Leadership

  • Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
  • Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
  • Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
  • Enforce company policies, safety procedures, and health regulations.

2. Staff Training & Supervision

  • Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
  • Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
  • Assist in creating employee rotas and ensuring adequate coverage for shifts.

3. Customer Service & Product Quality

  • Act as the primary point of contact for resolving customer queries and complaints promptly.
  • Uphold quality standards for all coffee beverages, food, and products served.
  • Foster a welcoming and inclusive environment for all guests.

4. Inventory & Financial Management

  • Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
  • Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
  • Maximize catering sales by ensuring attractive merchandising of food items.

Qualifications & Skills

  • Experience: Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
  • Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
  • Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
  • Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
  • Technical: Experience with POS systems and basic math skills for cash management.
  • Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.

Physical Requirements

  • Ability to stand and walk for long periods (up to 8 hours).
  • Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
  • Eligibility to work in the UK

Why Join Us? Our Benefits:

  • 50% staff card to use on shift and with friends & family!
  • Unlimited free hot drinks!
  • Free cake on your birthday!
  • Enhanced family friendly policies!
  • Length of service recognition!
  • Company pension!
  • Opportunities to grow your career!
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