Network Engineer / Site Reliability Engineer

Working closely with the wider team, you will help to ensure that Edenred Paytech's services, including both critical internal platforms and external-facing systems, achieve high reliability and meet or exceed uptime requirements by defining and maintaining clear Service Level Objectives (SLOs) derived from Service Level Agreements (SLAs). Using industry best practices, you will establish measurable Service Level Indicators (SLIs) that provide precise, data-driven metrics to evaluate performance against these SLOs. You will continuously monitor and analyse these indicators, including network performance metrics to detect deviations early, enabling proactive incident response and targeted improvements. You will oversee system and network capacity and performance, manage resource utilisation efficiently, and conduct thorough cost analytics to identify optimisation opportunities.

• Ensure PCI DSS compliance and implement best practices such as the latest encryption, access control, documentation and patching to maintain the highest level of security.
• Collaborate with AWS architects to design and implement scalable, secure AWS infrastructure that effectively supports application deployment and operations, providing input and expertise as necessary.
• Establish and advocate for best practices in networking and infrastructure connectivity, enhancing system efficiency and reliability.
• Automate processes using Infrastructure as Code (IaC) tools like Terraform and Env0 to improve operational efficiency and deployment speed.
• Monitor and optimise system performance and security of both on-prem, and cloud resources.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Collaborate with cross-functional teams to align technical strategies with business objectives.
• Perform regular security audits, vulnerability assessments, and business continuity plan (BCP) reviews, collaborate with Infosec to maintain secure platforms and ensure timely implementation of security patches.
• Evaluate and recommend new technologies and tools to enhance platform capabilities and overall performance.
• Develop and maintain comprehensive documentation for systems architecture, processes, and procedures to facilitate knowledge sharing and compliance.
• Maintaining and verifying resilience, availability, and disaster recovery.
• Define, implement, and monitor SLAs by establishing measurable SLOs and SLIs, using data-driven insights to ensure service reliability meets business expectations and proactively address any deviations.
  Strong expertise in AWS services and architecture: Proven experience in designing, implementing, and managing scalable and secure cloud infrastructures using AWS tools and services.
• Certifications in relevant technologies: Possession of industry certifications to validate expertise.
• Experience with compliance and security standards: Familiarity with PCI DSS and other relevant security frameworks to ensure the infrastructure meets regulatory requirements and best practices.
• Strong problem-solving collaboration and incident management capabilities.
• Knowledge in network technologies such as TCP/UDP, IPv4/IPv6, Wireless, BGP, VPN, L2 switching, Firewalls, Load Balancers, EVPN, VxLAN, Segment Routing. Proven track record in network operations across cloud and on prem.
• Strong understanding of observability tooling (monitoring, logging, and alerting).

Desirable Criteria

• Proficiency in scripting and automation: Skills in programming/scripting languages such as Python, Bash, or PowerShell and Terraform for automating tasks and processes.
• Understanding of DevOps practices: Familiarity with DevOps principles and methodologies to enhance collaboration between development and operations teams.
• Ability to evaluate and implement new technologies: An aptitude for assessing emerging technologies and tools to enhance the organisation's cloud strategy and infrastructure.
• Strong communication and interpersonal skills: The ability to effectively collaborate with cross-functional teams and convey technical concepts clearly to non-technical stakeholders.
• Experience with Agile methodologies: Familiarity with Agile frameworks, such as Scrum or Kanban, to support collaborative development and iterative delivery.
• Experience with Jira
• Good working knowledge of ITIL processes such as changes, incident, and problem management.
  Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

• Hybrid working environment (min. 3 days per week in the office)
• Pension Scheme - employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance.
• Medical & international travel cover (leisure and action sports)
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Holiday trading scheme
• Season ticket loan
• Cycle to Work scheme
• Employee discount shopping platform
• Employee referral bonus scheme
• Digital learning platform
• Complimentary fruit and other 'in office' snacks & refreshments
• Volunteering programme
• Social events