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DXC Technology
Liverpool
About DXC Insurance: Our DXC Connect insurance customer community offers opportunities for participants to engage with others in the DXC Insurance Software & BPS ecosystem. Through these meaningful gatherings, the DXC community receives valuable industry and product information while sharing feedback and insights that influence product and service
Job Source: DXC TechnologyLevick Stanley
Liverpool
Service Desk Analyst Liverpool (3 days p/week in office) £25,000 - £28,000 p/annum Permanent Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent s
Job Source: Levick StanleyIn Technology Group Limited
Warrington
Junior Software Business Analyst Location: Warrington (Remote) Salary: Up to £35k (DoE) Our client, a leading software house based in the North West, is seeking a client-facing business analyst to join their rapidly growing team following business expansion. In this multi-faceted role, you'll assist in the delivery of software projects for a range
Job Source: In Technology Group LimitedIn Technology Group Limited
Warrington
Senior Software Business Analyst Location: Warrington (Remote) Salary: Up to £48k (DoE) Our client, a leading software house based in the North West, is seeking a client-facing business analyst to join their rapidly growing team following business expansion. In this multi-faceted role, you'll assist in the delivery of software projects for a range
Job Source: In Technology Group LimitedIngram Micro
Northwich
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Head of Service Delivery We are currently seeking a highly skilled individual to join our team as Head of Service Delivery. In this pivotal position, you will take on the responsibility of leading, coaching, and mentoring a team of Service Delivery Mana
Job Source: Ingram MicroConcentrix
liverpool, england, United Kingdom
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initia
Job Source: ConcentrixConcentrix
Liverpool
Job Description The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and imple
Job Source: ConcentrixCircle Recruitment
Warrington
Business Analyst - SDLC - Warrington Business Analyst with experience in software delivery, requirements analysis, Agile and strong analytical skills is required by a leading company based in Warrington. They offer mostly working from home, so 1 day in the office, 4 days working from home, with some flex on the hours worked. You need to be a BA wh
Job Source: Circle RecruitmentLiverpool
Job Title: Customer Satisfaction Analyst Contract Type: Permanent Salary: £39,136.65- £43,150.38 Working Hours : Full time 35 hours per week Working Pattern: Hybrid Monday to Friday Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Satisfaction Analyst You will identify opportunities to use data and research to improve Riverside’s customer satisfaction and support business SMEs measure and monitor their KPIs through customer surveys. Understand and agree key customer research requirements with the relevant business areas and then provide the analysis and recommendations to deliver them. About you We are looking for someone with Experience of using customer survey data to solve business problems and drive improved business performance
Experience presenting research results and recommendations – written and verbal
Knowledge of survey sampling and methodological best practices
Experience of building strong stakeholder relationships.
Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy: Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits
Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.
Customer Satisfaction Analyst jobs in Liverpool
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