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Customer Support Administrator

Nottingham

Job Brief:

A well-established business based in central Nottingham are looking for a Customer Support Administrator to join their growing team. As a Customer Support Administrator you will be responsible for processing permits, part management and subcontractor management in relation to delivering our customers scheduled activities. Communicating via customer portals, email and telephone.

Duties Include:

Planning, scheduling and administration - once Engineers have attended jobs, case management system and the client’s portals need updating so an invoice can be produced and circulated to the client

Subcontractor Management:

Issuing all PO’s to subcontractors for all call types

Obtaining and managing scheduled appointments via planner and updating customer portals

Confirming appointment dates still to be achieved with all planned appointments, 24 - 48 hours prior to attendance

Chasing of all attendances via open calls report

Chasing of all paperwork following visit

Processing of all paperwork in call and saving documentations in CASH cabinet

Part Ordering:

Ordering of all parts as per grid management and requests

Permit Management:

Processing new and/or existing permits via the required method i.e. online portal, documentation

Managing permit status and review as required, taking necessary action

Any escort and isolation requests processed as part of permit

Approved status managed through to engineering - advising engineer approved date and providing documentation

Declined status managed through via re-submission and to approval

As the Customer Support Administrator you will have excellent IT skills, including Microsoft packages and email and have good knowledge of administrative procedures.

In return you will be offered a salary of £24,000 to £26,000 depending on experience.

Working hours are Monday to Friday 8:30am - 5:00pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.

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