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Barchester Healthcare
Birmingham
FTC- 12 -18 months. Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK. The CRM System implementer
Job Source: Barchester HealthcareLifeline Fire Safety Systems
Coventry
About Us: Lifeline Fire and Safety Systems Ltd are a leading manufacturer of fire and safety systems based in Coventry in the UK. We are seeking a highly motivated and experienced contractor to lead the successful implementation of a new Manufacturing Resource Planning (MRP) system within our organization. Job Summary: This is a minimum 3-month con
Job Source: Lifeline Fire Safety SystemsLifeline Fire Safety Systems
CV4 8AUCoventryCoventryWest MidlandsUnited Kingdom
About Us:Lifeline Fire and Safety Systems Ltd are a leading manufacturer of fire and safety systems based in Coventry in the UK. We are seeking a highly motivated and experienced contractor to lead the successful implementation of a new Manufacturing Resource Planning (MRP) system within our organization.Job Summary:This is a minimum 3-month contra
Job Source: Lifeline Fire Safety SystemsnGeneration Limited
Dudley, England, United Kingdom
Job Profile – Implementer nGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk . Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objectives and resp
Job Source: nGeneration LimitednGeneration Limited
Dudley
Job DescriptionJob Profile – ImplementernGeneration provide IT Services and Solutions to the Hospitality, Leisure, and Retail Industry; further information can be found at www.nGeneration.co.uk. Our ‘Brand-New’ Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. You will be fully responsible and accountable for the objective
Job Source: nGeneration LimitedFreight Personnel
Birmingham
Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize t
Job Source: Freight PersonnelFreight Personnel
Birmingham
Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize t
Job Source: Freight PersonnelFreight Personnel
Birmingham, West Midlands
Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize t
Job Source: Freight PersonnelBirmingham
Barchester Healthcare
FTC- 12 -18 months. Exciting new opportunity for an experienced and passionate System Implementer to join the Barchester family. Barchester are on exciting journey of digital transformation, where we are heavily investing in multiple new systems across our current portfolio of 240 care homes and hospitals across the UK.
The CRM System implementer will support the implementation of the new CRM System (Salesforce) across all of our services. The CRM System Implementer will work collaboratively with the project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained.
Barchester Healthcare is one of the UK's market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding.
Experience and skills required:
Excellent understanding of CRM systems (Salesforce would be advantageous)
Understanding of customer experience
Experience in supporting individuals to use systems
Enquiry management experience
Change management
Confident in working collaboratively
Able to get to grasp with new IT systems and processes with ease
Proven multi-tasker
Key Responsibilities:
Ensure that all staff are fully engaged with all the aspects of the CRM system
Provide support and advice to the home teams adapting the approach to fit varying levels of IT skill level
Contribute to the development of the standard operating procedures and processes for using a CRM system
Liaise with stakeholders and external partners to ensure that the project is meeting the needs of all stakeholders as directed by the National CRM Systems Lead and the Director of Customer Experience
Monitor and evaluate project activities and progress to identify areas for improvement and recommendations for training and implementation.
Provide input into the development and implementation of future phase project plans and strategies.
Contribute and support the delivery of training programmes for staff and digital transformation change plan.
Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK.
If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
7766 #TJ
System Implementer jobs in Birmingham
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